Montefiore Behavioral Health Center at Westchester Square

“I wasn't going to write anything but I had to because I never wanted to give up more then I did after talking to Merin S Thomas NP. She looks at you with such dead eyes. I can feel she doesn't want to be there. I feel like I'm just a bother to her a burden. I feel awful for even sharing what little I did tell her. I'm so sick of not being seen as a person, a individual, and then being blamed when I just can't "get over it" or "just go outside" and you will be healed. This is not my first Mental health clinic I been seeing real psychiatrist since I was in 11th grade. Been prescribed most of those safe antidepressants and 1 or two not so safe. I been searching for answers as to what's wrong with me all my life to the point where I might be an expert on MDD, GAD, PTSD etc; trying to find out why I can't be normal like everyone else. And I'm sick of being swept a way and not taking seriously. I'm a black women and I need help. I'm telling you there's something more than whats just on the surface. I'm tired of feeling like no one is listening or treating me like I'm a waste of time.”

“they’ll diagnose you with anything that comes at the top of their head. any concerns you have, they’ll tell you you’re faking it. i had a “therapist” here. i was dealing with self harm, and she said “don’t you know how that makes your mom feel? you’re really making her feel bad.” WHAT. this was recently, about a year ago. please don’t send your children here, not even yourself. it’s not suitable. i’m glad to say i’m much better, but this place could’ve finished me off. sucks to have met you, roxanne.”

“This place is terrible I can't get in contact with the front desk or my psychiatrist and I need a refill of my meds This app won't let me respond to what you said so I had to come on this post and add it That phone number you gave me When I call it nobody answers that one either”

“If I could give this place 0 stars I would. Two weeks to simply reach the front desk because it goes to the answering machine.I left a voicemail twice and no one ever returned my call. By week three I Finally reached them and was on hold for over 30 minutes. Hung up the call. The doctors are the same. Sent a message on my chart for a medical referral I needed and never answered on top of that left the practice and didn't inform me. The doctor had multiple session with me and was always late. Never did a video call even though on paper work she'd state that she did. I could have been someone else the whole time. Absolutely disastrous. Staff is extremely rude. I feel bad for people that have no choice to go to these place because is what their insurance covers.”