Monarch Healthcare Behavioral Health Urgent Care - Raleigh

“I have been receiving medication management here for over 3 years, and my experience has been excellent. I have been to many facilities over the past 30 years dealing with mental health issues, and this one has been extremely helpful. Recently, I requested therapy, and the entire intake process was completed within 2 hours through the patient portal, which has never happened so quickly before. I really appreciate the staff for assisting me so efficiently. My refills are always available, and if I need anything before my appointment, I can call and it gets handled promptly. Highly recommend this facility!”

“I got there around 9am and was out around noon. The front desk staff, nurse, therapist, and NP were all very kind and made me feel comfortable to share what was going on. Much better option than the ER for mental health if you're not in a crisis.”

“For a place that’s supposed to help your mental health they sure do loads to hurt it. A sad and disgusting practice. You better be able to take PTO/a day off work to set up outpatient care because they will not even attempt to accommodate your needs and schedule. I tried for days, they told me after hefty waits that they’re at capacity for the day. Three times. They refused to give a bridge of medicine for 2 days while I waited to have a day of PTO to do so. It took me years to ask for help again after a bad first experience somewhere else and after this I honestly am completely discouraged and turned away from every attempting therapy, or medication again. Save yourself the time, the stress, and the hurt of finally thinking you found somewhere that cares, and wants to help you because you will just be disappointed.”

“I recently had to utilize the services at BHUC for a family member. I was hesitant to come here because of the negative reviews from the past, but wow was I blown away by how great our experience was! I started off by calling and spoke to a very friendly front desk member who was very helpful and kind. When we arrived, the facility was clean, cool & we were offered snacks/drinks. My family member met with a wonderful therapist who did a thorough assessment and then met with a very qualified NP who treated us with dignity, respect and kindness. Truly couldn't have asked for a better experience!”