Mercy Health - Behavioral Health Institute, Youngstown

“Don’t waste your time! And don’t let them waste it either! I called and set up an appointment to see the ACTUAL DOCTOR! only to be lied to when confirming my appointment the day before for travel purposes only to find out they lied and actually scheduled me to see a nurse which doesn’t work for me! We had a clear transparent conversation upon making this appointment! I didn’t have the initial conversation by or with myself meaning whoever set up my appointment LIED! I should of known it was too good to be that easy because I was placed on hold probably 3 times because “so much was going on in the office” during my initial call to set up this appointment. “Dr. Spirtos doesn’t normally take new patients but he is now at the moment!” “Yup you’ll be seeing him directly” “yes he is such a great Dr.” etc etc only for that to change right before the appointment? Get your ish together you all are so unorganized it’s ridiculous! Most importantly you’re playing around with peoples mental health! You all didn’t even call to confirm or give reminder didn’t email didn’t text! Thank God I called! I had high hopes for this DR. But it’s practice and how they operate I’m happy I dodged it! Not only did you waste my time and money because of my transportation cancellation that I had to do when finding this out last min but you also have caused a trigger in my condition. Be Proud just as you were on the phone CANDY!”