Mercy Behavioral Health - Springfield

“I went there on my own accord. Then they twisted my words and tried to claim i was involuntary, when I was in fact, voluntary. I argued and then the Dr made me a deal to stay 2 more days, to make surey meds didn't have a side effect. I agreed. But the time I was in there was horrible. There were no groups, classes, therapy sessions or anything else. You slept, ate, watched TV, and there were some coloring pages. People were not getting the help they needed. Then they claim these poor patients need to stay longer, instead of going back to their families (in my 3 days there i watched parents and grandparents trying to get them out) they are using troubled humans to rack up money and mistreat people in the process... #IEscapedMercyHospital also the nurses were super good people they were just doing their best they have nothing to do with this”

“The lady who answered the phone when I called to ask some basic questions was EXTREMELY hateful and rude. When asked if they admit people who aren't necessarily suicidal but are in a state of mental crisis, she responded "well why do they need to come here then". What a disgrace of a place that is meant to HELP. I wonder how many people have been turned away and didn't make it to see another day because of stuff like this. Shame on Mercy”

“I don't know what happened to St. John's. I had to go to ER last night and the nurses up front that I don't know how to describe but like overweight and extremely rude. I was having trouble with my speaking and they wanted me to say all my symptoms right away. I told them but I asked to check my medical history ( I had an av fistula in my brain) and they could understand what was going on with me. They were joking around, making me feel like crap that I wasn't taking the whole situation seriously. They are more than rude, they are offensive and they are abusive to you just because at that moment they can. This "Mercy" hospital for me is now SCARY.”

“I really appreciate the care I received from this place. The people are very nice. The food was good. May God bless you all that work there.”