Mental Health Cooperative

“Women on the phone was rude, i called a few years ago about ADHD treatment for adults and she raised her voice at me saying they don't do that there. If the people treat others like that here then i will find something else and stay far away from here.”

“I honestly don’t even have the words to explain my frustration. I’m soooo tired of the complete waste of time and lack of empathy that is the mental healthcare system in this area anyway, and I promise you this place is no better. If you’re looking for hope, keep looking, it’s not here. This is our third try to find people who care and do what they say they will. Not asking for a lot here. I almost never call and even ask for help, you won’t get assistance and certainly not in a timely manner. The caseworkers are a joke and do nothing but make promises they don’t keep. I’m truly not sure where they find these people… they just DONT CARE AT ALL, I cannot express that enough. It took us well into the second semester to even get help putting a 504 plan in place. They don’t even remember your kid after seeing them for months. They don’t know your case. They won’t call you back. No one is any help. Not one person has followed through with what they say they will do and not one time has anyone actually done anything beneficial. It’s like pulling teeth to get the bare minimum, and you better stay on them every step to get anything important done. They make you show up to appointments THEY do over the phone. If they can call in, can’t I? It’s not like you’re going to help us anyway?? I swear I’d love nothing more than to write a good review and tell other people how great this place is and how everyone seems to really care and want to help and it’s changed our lives. I wish I could say that. I wouldn’t recommend this place to a single soul, especially anyone wanting help for their kids, or anyone at their wits end. Keep looking. Someone will help you. This isn’t it though. Please try somewhere else.”

“If I could give them a zero I would not hesitate. They are useless when it comes to helping families with mental health diagnosis. They want other facilities to do their job and try to take credit for things they never did. You want medicine refills? You can forget that too! My daughter has been out of her medicine for over a week and that's with the pharmacy and myself asking for refills. Do yourself a favor and DO NOT waste your time there!”

“Last year around the time of covid-19 I was directed to Mental Health Coop in Dickson, and I have had utterly the worst experience. I was diagnosed with Anxiety, I have trouble with social experiences, daily experiences, and my overall mood and mental health has been affected because of it. In the short time I was with this cooperative I have had 3 assigned therapists/counselor/psychiatrist, I had my first for very under a month, even with covid, we had more in person visits which I had felt were more personal and beneficial, until she said that she would be leaving and moving on to a different office, she was very kinda and probably the most understanding person I had dealt with. My second was very absent, we would have scheduled visits that she wouldn't even bother to send a message, and then a week sometimes a couple of weeks would pass where she would call and we'd talk and she would say something along the lines of "sorry I was dealing with an inconvenience," I'm an understanding person, but when it comes to my personal mental health I think the least if I'm struggling I'd like to know that the person helping me will be unavailable, and like my last experience she told me she was leaving and I would be getting someone new. The third, she was a older lady and she was the longest psychiatrists I had and although a better experience I felt as if I was more like an animal than a human. There were days I was to a point where I felt that I could not go on and it felt as if it would be no more than a "use your coping mechanisms" response. Coping mechanisms work, I'm not denying that fact but if I am consistently stating that I'm trying and I still feel the same way, maybe we should try another root. Then... she also became more absent, a whole month would pass by with no message no call, and again no warning that I would be on my own. When I went to my mother and explained the situation she contacted Mental Health Coop and was told that "they were being informed we have been having regular visits and that they would get on the situation right away." Not much help you could expect, finally started receiving "hey I won't be available messages when do you want to next schedule" messages but it was so frequent, I felt completely ignored and if I wanted to be better and get through it I would have to put all of that pressure on myself to make it through. You'll never guess the next move... she quit too! I was told that I would be hearing from a new person as soon as they could find one, it never happened? I contacted the last girl I had, and Mental Health Coop and was again told that I would be assigned someone new. It's been 4 months and I have not been contacted I haven't been checked on, it's as if there wasn't even a thought about it. I will take into consideration my own mistakes there were days I would've completely forgot I had a visit, days my phone was dead, and my own inconveniences that would affect my visits/appointments, but all things considered I was and am still a youth with mental illness, and I think it should be expected that I can't have everything together all the time and not once was effort put in on the other side to be sure I was stable, and sure that I'd be able to make it and proceed with my appointments. If you expect understanding, willingness, consistency, or even just decency, do NOT choose Mental Health Coop, I am not the only one with this experience, plenty who share the same, or similar experience would agree this is not the route you want to take, or want your children to take.”