Memorial Behavioral Health Center in Springfield

“A schizophrenic friend of mine was referred here after a couple of bad episodes. They did ABSOLUTELY nothing to help him, in fact the CM (Ben) acted as if he was scared of him...🙄now hes being kicked out of housing and has nowhere to go at all. Terrible situation!!”

“I have watched the receptionist deal with very unruly and unkind clients with grace! Give them a gold metal for their effort in this trying time. I see you.”

“I had a missed call from here yesterday. I tried to call back and figure out what it was. I called the first time couldn’t get through so waited. The second time I get transferred and get hung up. So I call a third time and get transferred a bunch of times and finally get to someone and she says it may be psychiatry. Today, I get a phone call saying I was wanting to get in with a primary. This is where I get really aggravated and pissed. I already have a primary care physician and already had an issue with them with this because they do not ever know what they are doing. Nobody is ever on the same page, nobody takes accountability, and the main woman in the front is extremely disrespectful, rude, and catty. I just want to know why I was called because I still don’t. I need a primary we already went through this! This is ridiculous. What if someone was in a crisis? Do you people care at all? I love my therapist but I can’t stand anyone else. Now, if someone could call me back and let me know why I was actually called that’d be great.”

“My daughter just finished treatment there a few weeks ago, and I can't rave enough about her counselor, Shannon. She always listened intently to everything my daughter said, helped her understand the issues she was having and assisted her with finding the coping mechanisms and outlets that best suited her. The front line staff were always helpful and courteous from the first moment we walked in to the facility when my daughter was in crisis mode.”