McNabb Center — Sevier County

“This complaint is mostly for the nurses line. My intake and initial visit was fine, it took a lot of courage for me to reach out for help for my mental health. I've never been a fan of medication. I was originally told it was a 4-6 week wait for therapy, then got seen for a medication appointment in two weeks and told therapy is actually a year wait. Fast forward to a week after starting my medication feeling nervous, I start not feeling well and concerned and tried over the course of two days to get someone and leaving voicemails and even went to be seen at the ER while waiting because no nurse would get back with me. Any time someone transferred me, I'd just get a voicemail until I got upset and kept calling did I finally get someone. The nurse working today (5/01) seemed to have an attitude. The lady mentioned she will forward my issues to the NP I spoke with and after 4hrs I get voicemail again.. then I call the front desk and the nurse I spoke with last answers right away. And has attitude again saying she hasn't gotten to speak to the NP for 4 hours to which I doubt. I hate messing with medication and it alone makes me worried and anxious. Like they can't be prescribing people medication and offering a nurses line, if no one is gonna care for their patients not only to answer the phone, return voicemails or at least have human decadency for people who are actually just trying to get help and answers. Despite that hassle the rest of the staff I encountered has been fine from front desk to the doctors.”

“Never ever so disappointed in this rehab place brought my son here from another state hoping they could help him get some rehab. First of all it was hard for anyone to answer the phone finally somebody answered. From the on wr kept getting getting passed on to somebody else. Finally got in to do a mental evaluation said he was doing good . But was told call Sevierville so called Sevierville said they don't do rehab have to be court ordered or you have to have Insurance. They again gave us a number to call in knoxville. If you don't have Insurance or you have not been Court ordered you are SOL. We will continue to give my son family Rehab encourage him each and everyday he seems to be doing wonderful with are love. Helen Mcnabb am so disappointed with you!”

“I hope the therapists here arent still encouraging adoptive parents to change the full names of children who are 10+ years old.”

“I waited 2 months for medication I was one since I was 18 until I had my son (who is 2 I breast fed) and now that I'm working again and needing my medication they gave me something else non stimulant and a sleeping pill!!! I dont need help sleeping. I need help slowing down! I did not feel like he listened to me at all. They want proof of what I was on the ADHD test!!!”