MAVA Behavioral

“My provider, Nathaniel Kalil is the only reason I’m leaving this review. If I could give him 10 stars I would. He’s the reason I stay with Mava Health. I’ve had previous sub par providers and I’ve worked with their staff, but no one compares to his attention to detail and genuine care that he shows his patience on each appointment. If he leaves, I leave too.”

“I’ve been seeing Dr. Oliva since August 2024 and have had a consistently great experience. He’s very knowledgeable, attentive, and easy to talk to, and he takes the time to really listen without making you feel rushed. It’s clear he genuinely cares about his patients and their well-being. His office staff has also been surprisingly wonderful and responsive. Scheduling is easy, communication is smooth, and appointments have always been on time. It’s not always easy to find a doctor who combines strong medical knowledge with a kind, approachable bedside manner, but Dr. Oliva definitely does. Highly recommend!!!”

“We had a wonderful experience with our son’s original provider. He was compassionate, listened to our concerns, and we felt like he genuinely cared about helping him. Unfortunately, our experience with the office itself has been extremely disappointing. Our son was supposed to have a follow-up appointment two weeks after starting a new ADHD medication, but our provider left the practice and no one informed us. We only found out when we called. Instead of ensuring continuity of care, we were simply assigned to a new provider almost a month later. Another frustrating issue is scheduling. Appointments are frequently scheduled without checking our availability, and we’re simply sent an email with the appointment date and time. If the appointment doesn’t work and we have to call to reschedule, the front office staff have consistently been rude and dismissive. During several calls, staff audibly sighed or huffed, sounded annoyed, and made us feel like we were inconveniencing them simply by asking for help. While waiting for our next appointment, our son experienced concerning behavioral changes after starting a new medication. We reached out several times seeking guidance but instead of feeling heard, we repeatedly felt like our concerns were brushed aside because there were no appointments available. As a parent, it’s incredibly stressful to feel like you’re not being listened to when your child is struggling. The providers may be excellent, but the communication, scheduling process, and customer service from the front office need significant improvement. Families managing pediatric mental health concerns deserve timely communication, continuity of care, and compassionate treatment. I truly hope the practice addresses these issues because they have the potential to provide excellent care, but the office experience has overshadowed what was initially a very positive experience.”

“I’ve been taking the same medication my entire adult life. My mental health is #1 to me & I’ve even written a book in the past year about the transformation within myself since incorporating simple self-care practices. From our first meeting, the tone of the entire conversation changed when I told him I was diagnosed with ADHD at 13. Apparently today for my refill appt, he noticed a drug prescribed by my family physician has a potential interaction so he is unwilling to prescribe the medication that I NEED until the 14 days of (unnecessary for mental health) other medication runs out. I understand rules & regulations & I would not ask any professional to bend those, however telling me to go ahead & Baker Act myself due to his decision to make me wait extra 14 days for refill sounds extremely unjust & not the level of care I am used to or that will work as a busy mom & business owner.”