Mary Starke Harper Geriatric Psychiatry Center

“All the staff have been so nice and friendly to myself ,my husband, granddaughter and my mother in law .Mrs Lucy has stayed in contact with us on my mother laws progress and when we went to visit we was greeted by 2 staff members that was so very friendly and helpful and explained all the information we needed to know. We signed in and they took us to the visitor room and they brought my mother in law in to visit with us. My mother law was alert and we spent time with her for about an hour. My mother in law looked good and well fed .the facility was clean and well taken care of . As the visit ended they took my mother in law back to her room and then came bk to get us to take us to the exit. The staff we encountered that day was very happy and caring.”

“From what I’ve seen of the staff, they’re unfriendly and utterly unhelpful. They have a courtyard, but it’s never used. They told me they are understaff and that is why. My mother told me that some of the staff are nice, but some aren’t. I’m not able to see her room because of privacy laws. Trying to get my mother on the phone is difficult because most the time the phone in the ward doesn’t work. The visiting room is absolutely depressing. I won’t lie, it’s not a great. So far my opinion is pretty low of the entire place. I am upset my mother was not allowed to go outside in the courtyard area because it was deemed unsafe. Ridiculous. I raised hell but it did no good.”

“A close family member for whom I am responsible was at this facility for 4 months. They had previously been in 2 other settings without little to no improvement. The physician at MSH got her on an effective medication regimen. The social worker was a God-send, helping me find a placement that met my loved one's needs and which we could financially manage. Before and after discharge, I experienced support and empathy that I had not found in other situations. If I wanted to find something to complain about, I probably could--BUT what is important to me was the outcome of MSH'S care and treatment of my loved one and for that, 5 stars.”

“The Harper center is one of the worse place to put a family member especially the Fall unit.... there is no love on that unit especially the 2nd shift..my mother was there for a while and I hope they close the doors to that horrible please...if you don't have the love and patience with the elders please don't go into the nursing filed.when my mother went to that horrible place she was strong now she's weak in health not eating or drinking water and my mother love water but by God grace and mercy God allows me to get her out of that place . please think twice before you put your love ones in these felcitly ..”