Mana Springs Psychiatric Care, LLC

“I switched to Mana Springs because I hoped to receive medication management and therapy through the same practice. Unfortunately, my experience involved repeated communication problems, missed appointments, conflicting information, and ultimately the cancellation of my future appointments after I repeatedly tried to obtain a medication that had already been prescribed. I have received medication management for approximately 14 years, so I understand that medications are not typically prescribed during an initial evaluation. My first appointment was June 9 with David, a student provider. My second appointment was July 7 with Willie because David was unavailable. During that appointment, I explained that I had stopped seeing my previous provider because I was transferring my care and only had a limited supply of medication remaining. Willie specifically advised me to stop taking my current medications, gave me three medication options to research, and told me to discuss my choice with Kim at my next appointment. I then scheduled a virtual appointment with Kim for July 18 and received multiple confirmation texts, but she never called. When I contacted the office the following Monday, the missed appointment was largely brushed off without an explanation or clarification about what had gone wrong. I eventually met with Kim on July 24. The appointment itself went well, and we discussed both medication and therapy. She prescribed medication and scheduled a follow-up appointment. However, Publix informed me that the prescription required prior authorization. I spent the following weeks repeatedly contacting the office because the authorization was not completed. Since Kim only worked Fridays and Saturdays, and the office was closed on Saturdays, I was understandably concerned that another delay would leave me without medication for an additional week. I remained polite during every conversation and appreciated the one update I received stating that Kim and another provider were working on the authorization. I was later told that Willie had said my appointment with Kim was considered my “first appointment” and that no medication would be prescribed. That explanation was completely inconsistent with my previous conversations, the medication plan Willie had instructed me to discuss with Kim, and the fact that Kim had already prescribed the medication. A few days later, I was informed that Kim was cancelling my future appointments because she was uncomfortable with the “inconsistency” surrounding my medication. From my perspective, the inconsistency came from the office—not from me. I followed their instructions, attended multiple appointments, researched the medications they suggested, and contacted the office only because I could not obtain the medication they had prescribed. Patients seeking mental-health treatment deserve clear communication, dependable appointments, accurate documentation, and continuity of care. I did not feel that I received those things here. This experience was stressful, unprofessional, and especially disappointing for someone who was genuinely trying to establish long-term care. I cannot recommend this practice based on my experience.”

“Dr. Lemusu provided exceptional support during some of the most difficult periods in my life. His calm, patient, and compassionate approach created a safe and comfortable environment where I felt truly heard and understood. Each session left me feeling more empowered and better equipped to navigate my challenges. I highly recommend his practice to anyone seeking support for stress, depression, or life’s obstacles and looking for a thoughtful, dedicated professional to guide them forward.”

“Everyone in this office has been wonderful to work with! Highly recommend!”

“Because I came here, I did get the help I needed, and for that I am extremely grateful. Brian Rooney was personable and he seemed invested in his position and helping me. But the two times I came in office and the times that I have had to call requesting refills for my meds I was left feeling very distressed. I invalidated my own feelings, because I was getting the help I needed. I think there could very easily been a lack of communication on my part, not asking enough questions about the continuation of my care. But, their approach to handling my care felt disjointed and apathetic. I think some of this might be because of needing to switch providers between follow up visits due to scheduling issues and having students be apart of or leading my appointments. But at the end of the day, no matter the details, I didn't feel valued as an individual here. The last time I communicated with them it was to get a refill. I was asked to hold and the call dropped. After calling twice to get in touch with them again they answered and then I was on hold waiting for 20 minutes during my lunch hour. Now I'm nervous that I might not get refilled in time before I run out, which happened once when I was unfamiliar with the process. I was forced to hang up because I had to return to work. When they called back, I stepped away to answer and I was told that I had to make an appointment immediately to continue my medication, something I deeply feel as though I should have been aware of before I was nearly out. I was confused and overwhelmed, I gave my soonest available day and I tried to follow through with making the appointment. There was continued insistence that I had to make a telehealth appointment or come in immediately and it seemed she was frustrated that the only day I can schedule on is next week. The built up frustration from feeling so strange, uncomfortable and my time so unvalued and I got extremely overwhelmed and began to cry. I quickly got of the phone to calm myself before it got worse. Now after thinking about it with a clear head, I have been on my medication for about 6 months, the appointment I was being rushed to make I'm sure was a 6 month follow up to continue my medication. I don't do well with unexpected changes, especially when it comes to things that I'm already anxious about. People deserve to feel more informed and important when it comes to their mental health. I think people who work in mental health have an extra responsibility to handle their patients with care no matter how small, and to me, jumping on someone who is asking for their refill to immediately make a follow up appointment that I could have been informed of at any time shows a lack of forethought given to my treatment. Due to this, and all the other times I was frustrated to tears over trying to communicate with them I can not make myself return to this practice for my mental health, even if it means a gap in my medication.”