Macomb Family Services

“My therapist was wonderful, but there is something really wrong with MFS's business model. Before we began our last zoom session (which I really needed) my therapist informed me that my account was past due and I owed almost three hundred dollars. I was never billed and knew nothing about this! When I spoke to the manager later I was told it was the therapist's job to discuss billing. Really? I thought the Billing Department handled this. Then I found out the bill was 2 days old. Still have not received an actual invoice. INSTEAD OF GETTING THE THERAPY I WAS PAYING FOR WE SPENT THE TIME GOING OVER BILLS! So much for "do no harm". Finding another therapist.”

“Highly recommend. The counseling center is professional as well as understanding, caring. The business as a whole makes a conscious effort to support those in the community stepping in to offer support for a local Foster Closet event they went above and beyond to ensure the most at risk children in the community were able to enjoy a day to relax and enjoy. The Foster care community appreciates and is thankful for such an amazing and caring company to help lift children in their time of need.”

“The office people are very horrible to work with called them over and over and told them how to bill my insurance and could never get them to do. I had to actually go through the therapist to get them to tell them and finally they were like oh you’re approved.”

“I have went to this practice for 4 years and had a reasonably good experience with Dr Burnstein. He left in Dec 2022 and my psychiatrist was replaced with Dr Pirtle: who upon my first visit, drastically cut my medication down and prescribed me a bunch of new medication. At this point I was 6 months postpartum with twins (had lost about all my baby weight) and struggling with ppd and ppa. My wedding was in 9 months. What he prescribed me caused me to have heart attack like symptoms so we made a bunch of adjustments. The other meds made me gain 10 lbs in a week and eventually added up to almost 30 lbs. He bad mouthed my previous psych and refused to keep me on my previous meds that worked. I felt like a guinea pig. I expressed my concern for gaining all this weight before my wedding and he basically told me that if I wanted to be a good mom to my children I’d stay on them for my mental sake. Bc of this I was prescribed weight loss pills by my pcp that made my anxiety worse. We made a plan to wean me off the little bit of medication that I was still taking by Dr Burnstein. One day randomly he told me he would no longer prescribe them to me, going against this plan being that I wasn’t supposed to be completely weaned off for another 6 months. After addressing the situation with my therapist Crystal she told the office manager and they were in shock at how quickly and dangerously he shortened the medication that I was taking for years. I was switched to other psychiatrist in the office, Dr Pirtles wife. She was alright. Another thing, my therapist would have me reach out to her personal phone via text to schedule sessions. The last year that we spoke I could tell she’d been multitasking and I didn’t feel like I was being truly listened to. Eventually she ghosted me and stopped returning my texts altogether. The only reason this place gets 2 stars is because they did help me out for a couple of years when I needed it.”