Loudoun Psychological Services

“I got what I wanted out of my experience through the testing and was treated kindly by staff however I will mention the frustration I had. I reached out and was helped a hint before the communication going dead, when I reached out again asking for an update the person who was in-charge of my things said she was leaving and I had to wait for someone else to help me. They told me I had to redo all the paperwork I filled out, which was very daunting because I barely was able to have access to do it the first time. That’s fine but mildly frustrating I was forgotten for a two month span. Next was insurance issues, I don’t know what happened to say I had another insurance but I repeatedly said I only have one and whatever email that stated I had more that only got delivered to LPS and I was supposed to get it but never did. Nearly nine months later I get a bill for 800 after receiving almost monthly bills of 0.00 turns out LPS still believed I had another insurance even after I contacted my insurance to get it straightened out. I keep getting bills saying I owe them or i owe them nothing going back and forth almost a year later, and frankly it’s getting extremely annoying. I already paided them 80 bucks (my copay twice) and frankly after this I’m not very happy.”

“I have been on a waitlist to get my teenage son Neuro testing for 3 months. I've communicated with the staff 10 times via email since then, and was told the wait would be 2-6 months, but probably 4 months. Today, they informed me that they do not do Neuro testing on anyone under 16. They knew from the initial call that my son is 14, and even checked my insurance coverage. They wasted 3 months of our time when we could have been trying to find another provider. Completely unprofessional.”

“They saved my life. I was struggling with depression for so long and it got so terrible during the lockdown I could barely stand it. My therapist, Kristen, managed to turn me around completely. She encouraged me to both work on my mental health and build a medical team to support me. I am so thankful for everything that Loudoun Psychological Services has given back to me.”

“Elizabeth Stevens is great :) I started seeing her after the birth of my daughter & she’s been a TREMENDOUS help!”