LifeStance Therapists & Psychiatrists Bourbonnais

“I am very disappointed with the services here from one therapist individually. The first appointment was ok, It was just intake forms. I had 2 appointments with her and she was late by about 7 minutes each time. And after the first appointment, she let me go 20 minutes early. When I went to the second appointment it was very unprofessional, I was in the middle of talking when her computer dinged and she stop listening to me looked at her computer, answered what I’m assuming is an email and then got back to me. Then she made me listen to a 15 min guided meditation, and the whole time it’s playing she’s sitting there, she’s scrolling on her phone. She lacks empathy, and gives snotty remarks. The most unprofessional person I have ever worked with. I would give 0 stars if I could.”

“0 stars deserved!!! I called to get help for a family member and told them I was paying out of pocket because they don’t have insurance. I asked how much a session is and was told around $200 with no insurance starting with a psych evaluation. I called to pay the first bill and it was $350 and they wouldn’t adjust to the price I was told. I did not enjoy being lied to, so I asked to cancel my family members appointment and was told there will be a $65-150 cancellation fee. When my family member called to cancel today they stated we will have to pay for the full $350 session. I would HIGHLY recommend going anywhere else if you want a good honest company to work with.”

“Chudney Williams was the worst mental health “professional” that I’ve ever experienced. She was negligent about getting my medications refilled at the right time. And when I brought it up in our next meeting, she ended the telehealth call and left me with no medication refills at all. She had a terrible condescending attitude, and I’ll never forget the complete lack of professionalism. Disgusting. Zero stars. God help any of her current or future patients. To the response- I told one of their supervisors I wanted to make a formal complaint. They never followed up. I’m done wasting my time with your company’s BS. Her name is Chudney Williams. Mine’s John Henry. I’m in Bradley. Figure it out and fix it yourself. You’ve caused me enough suffering. Leave my alone now.”

“Booking an appointment was pretty easy and intake forms, well, their intake forms. Those are never easy and always take time. I had time to get them done in sitting, not sure if it allows you the option to save and continue at a later time. Besides that booking and confirming appointment was pretty good.”