LifeStance Therapists & Psychiatrists Ashburn

“My psychiatrist Crystal is amazing, she’s always checking if my medication is right, and how I’m feeling and isn’t afraid to change them up if something is wrong, she genuinely cares about her patients and they’re wellbeing 😊 couldn’t have asked for a better psychiatrist!”

“Mary Anne is my therapist . She gave me a lot of insight on some of my issues which helped me moved forward in a positive way. Many thanks to her expertise and kind, relatable demeanor!”

“I had a wonderful therapy session this afternoon with Yvette 🤗🩵 Thank you so much for helping me feel validated and heard.”

“My experience with securing professional help, booking appointments, and accessing information on the portal was very unpleasant so far. As a new client. I booked an appointment with a therapist I selected based on his experience. After waiting for the first available time almost two weeks, I was not able to locate the link for online sessions in time and was 15 min late trying to call the office. This resulted in the office charging me $125 for a no-show (which I paid) and rescheduling -another waiting time. However, after my first (successfully connected online) session and scheduling two more in advance. I was unpleasantly surprised that the therapist did not show up for the appointment; the appointment (after collecting my copayment online and confirming via sms a day before) apparently was cancelled - with no communication to me. So I wasted nearly 40 min of my time waiting for the therapist first, then chasing the office, figuring out what happened - of course no one offered to pay ME any compensation for MY lost time (and I am a working professional, whose time matters and who has to readjust my business to accommodate the appointment). So a third appointment was eventually scheduled - with a specific request to let me know if ANY changes /cancellations may occur. Once again, I waited online (again after paying a copay and having SMS confirmation from the clinic even the same day) and - yep- no show again, again chasing the therapist, the office and this time talking to the manager. I was told that there is an “ethical problem” and some conflict of interest - with absolutely zero explanation what this means and from what angle it may be coming - leaving me feeling not only frustrated but disrespected and rejected for no fall on my side that I could think of. And of course no compensation for my wages time (another 40 min) or reimbursing the initial no-show payment, as a “apology” and fairness. Finally, yet another week later their intake officer found me another professional , so nearly a month into the ordeal I am hopefully close to getting some support. Fingers crossed. However, the portal does not work 70% of the time: the password won’t register most of the time (but would work some other times); changing password does not work as the system won’t send an email code to change it, and any attempts to call so far required about 15 min just waiting for a person to respond - I don’t know who has such luxury of wasting time on expensive service the clinic offers. So I can only speak so far for the quality of getting TO the service logistically and administratively - I am yet to experience the actual help by their professionals (who may be great - don’t know yet). However, overall, if I were to treat MY clients like this, I would have been fired instantly -regardless of how excellent the actual product (service) may eventually happen to be. I hope that my experience was not the rule but rather an unfortunate exception to their administrative logistics, but I will provide an update how things develop further. Hopefully, it will be smoother.”