LifeSpring Health Systems

“look, i rarely ever post reviews, especially bad ones, but this place is hands down one of the worst therapy offices in Kentuckiana. i’ve been going to this office since i was 17 (now 23 in a few days) and i have never once enjoyed my experience. the office staff, while kind at times, is very unprofessional. i’ve heard personal conversations about patients that i probably legally should not have heard according to HIPPA. there is no consistency with therapy staff either. i’ve seen 3 different therapists in one year because every therapist i was put with ended up leaving the office and i was forced to see someone new who i had to rebuild a connection with. when i started back here about a year ago i asked specifically for a female therapist because men make me uncomfortable, and lo and behold i come to my appointment and they try to put me with a male therapist. i brushed it off and kept coming and then the female therapist they switched me to left and they called and told me they’d call when i had a new therapist. months pass before i get a call from them asking if i even want therapy anymore when they never even called me, acting like it was my fault i hadn’t been able to come in for therapy. and they tried to cancel my meds because they couldn’t give me a therapist. i shouldn’t have came in after that but i did just for my med nurse to be switched out from a female to man and that was my last straw. i will never set foot in this office again and i recommend you look into any other therapy office in the area.”

“Lifespring is my authorized representative for fssa. I have lost benefits twice now because lifespring will only ask for part of the required info that fssa asks for now and again. I send what's requested everytime and when I lose my benefits and have to call fssa, they tell me there are more forms I needed that lifespring never mentioned. But they do confirm that I sent what lifespring told me to send. So, for the second time, my case has been closed because of thier incompetence. I cant afford not to have food money. I make very little and it's not livable. They dont do thier jobs in any capacity.”

“The office staff at this location is the most unprofessional I have ever experienced! You should seriously consider professional training for every one of them! I understand the pay is crap but you are choosing this job I should not hear your personal conversations with each other or with other patients so loudly that I can't ignore you if I even wanted to! This is a mental health office not the streets! Hold your employees accountable to certain standards!”

“I have had severe anxiety and depression my whole life. I was referred here by Dr. Mohammad and it was the worst place for me! They are rude, if your lucky enough to get a medication it's only what doesn't work. I have a Genesight test to show i can't take the antidepressants she wanted to give me so now my quality of life has been little to nothing because of this place not helping me. I don't understand how they stay in business. Their therapist Cocoa will only give you medicine you can't take or you don't get any medicine at all, how is that fair to the patient that waited for months to get in suffering all the way. Oh yeah and here's another kicker, I passed my drug test and I'm not red flagged, so why am I not able to get the medications I've needed and had for years until now? Our health care is the worst in New Albany and this place is part of the problem. We need to restart all the medical care in this area. It's mostly people self medicating which is against my religion so I feel like my Christianity has been affected by all of this also. God put medicine here for a reason, where is it all going to if the doctors won't let the patients have what their God given body isn't getting it? Why is my insurance company paying for visits that end in me being my own doctor?”