Key Point Health Services

“I’ve been talking to therapists and psychiatrists since I was 6 years old…I am now 34 and this was the WORST experience I’ve ever had with doctors, my psychiatrist Dr. Riley in specific(request NOT to get him), I told him I was on 4 medications before and they all worked for me and he only put me on 2 of 4 because apparently he knows more about what works for me than I know myself…but to top it off, I had a phone appointment with him(which he begged to do phone instead of in person), then doesn’t make a follow up appointment with me because he told me he was gonna call me by the end of that week about my meds. I did NOT hear from him by the end of the week and didn’t get a call back until the next week and he still didn’t book a follow up appointment. My meds ran out, the pharmacy sent a request for a refill and somehow it got denied so when I called and asked when I’m supposed to see him again, I get told “oh you were supposed to book another appointment with the front desk”…I said”the appointment was over the phone, there IS NO FRONT DESK”. Just the fact he “forgot” to schedule another appointment for me shows clearly he is NOT trying to help anyone, he simply puffs out his chest with his degree and gets his fat paycheck and that’s all he cares for. When I told them I’d like to request to see a new doctor, they told me that I either need to continue to see Dr. Riley or go somewhere else. So now, after only 2 appointments, I am without a doctor and without medication AGAIN. Thanks a lot Keypoint for a whole lot of nothing. These doctors have no care in the world about helping their patients, I’ve never seen that level of not caring in the medical world in my whole 34 years. DO NOT GO HERE”

“I received both therapy & psychiatric services here, starting as an adolescent. My experience was highly inconsistent, shifting from excellent individual support to a complete lack of stability. My initial therapist, Sarah, was fantastic & helped me through a lot. After Sarah left, the therapy became a revolving door. I was swapped to a new therapist almost every other month because the staff kept leaving their jobs. This constant turnover made it impossible to make progress & was extremely destabilizing. My psychiatric provider, Julie Solomon, prescribed Sertraline up to 100mg. Despite my stating that it wasn't working, the regimen continued. The combined lack of consistent therapy & ineffective medication led directly to a crisis & a necessary hospitalization. I had to find a new clinic. I found a much better provider who actually listened to my needs and provided a more comprehensive diagnosis. I finally achieved stability & better medication management after leaving Keypoint. While I still use the medication regimen they started, the stability & real progress came only from switching to a clinic with reliable, consistent support. Keypoint’s high staff turnover is a serious concern for anyone needing long-term mental health care.”

“There are better programs for you and especially. Your children. This is not a safe place for children. The PRP program is a mess!”

“My therapist & psych are great. But the fact I was talked about just now because I didn’t see the sign and I have seen people not check in before and be called. It’s one thing to not check in, but for the front staff to call the nurse in the side room and then talk about me where I can hear it. I’ll most likely be actively looking for a new facility now because of that. I’m very upset, and truthfully never want to come back. If you’re going to talk about me, do it when I’m not here.”