Kettering Health Behavioral Medical Center

“1-star review My family member went to Kettering troy Ohio ER on his own, looking for help with anxiety attacks and trouble sleeping. He had no prior mental health history and was not suicidal or homicidal. Instead of receiving outpatient care or medication, he was held against his will and transferred to a psychiatric facility under what we now understand is called a "pink slip" hold. He had his phone and clothes taken from him and was kept under bright lights with the AC blowing on him, watched constantly. He was held for days without ever being given a diagnosis. When he asked for a note for his workplace afterward, the hospital refused to provide one. He came in voluntarily asking for help. Instead, he was treated like a prisoner. This experience has made him afraid to ever seek medical help again, which is the opposite of what a hospital should do. If you're dealing with anxiety or a panic attack, know that a visit here could result in an involuntary hold rather than the outpatient care you're asking for. Our family will not be returning to Kettering.”

“Dayton friends- drive to Lindner Center of Hope in Mason. Our daughter came out of Kettering worse than when she went in. After her 3 day stay, we had to go to the ER. Basically they drugged her for 3 days and she didn’t eat or drink while she was there. She struggles with anxiety and panic disorder. She was shaking and listless due to dehydration. When we would ask to speak to someone they would grab anyone walking by that had no clue what was going on. she didnt learn any skills to cope. Don’t even get me started on visitation…oh wait, please do get me started. I wore a sweatshirt 2 days in a row, On the third day they made me take it off and I had on a cropped workout tee. They said I could only wear one layer? My husband wore a hat but on the second day they said he couldn’t wear it. We brought our daughter a book and they said it couldn’t be hard back. That’s fine but why weren’t caregivers given a list of what the patient should bring and what visitors could/could not bring? When I asked this they said it’s in the patient packet. I could never find it plus we needed it- not the patient.”

“Was put into a dirty room was not givin basic amenities had to ask for toiletries and clothing. Had injuries and was not looked at only offered ibuprofen or Tylenol. Over all felt like I was a prisoner not a patient”

“The lack of communication between doctors, nurses and the care team for the patients are absolutely horrible. The doctors that come in on the weekends to see the patients do not answer the questions that the patients have automatically assume that they can change treatment plans from the doctor that was set during the week. Rachel is one of the doctors and Dr Chung is the other doctor they both have done nothing but give my husband setbacks with his treatment. They have bounced him around from unit to unit to unit. I have requested multiple calls back from a supervisor John that never returned my call. I requested a call back from Dr Chung that ignored my request yesterday. They tell the patients in the morning when they wake up that they have to wait hours for their medication because they are short staffed that is not a patient problem that is a care facility problem. This facility was pretty good the first couple of days but then went completely downhill after that. They get your loved one admitted into this place and then think they can control them and when the advocate for the patient comes forward they turn to the silent treatment. I do not recommend this facility to anyone if you have the option go somewhere else because they will just run you in circles and make you worse. I'm expecting the generic reply that they give oh please contact us so nothing can be done because nothing is ever done when it comes to health care and nurses or doctors getting demerits. What a waste of time and money this entire admission has been.”