Integrated Behavioral Health

“They don’t do traditional psychotherapy where you speak to a therapist on a regular basis to receive long term help. I did not find this out until after having one telehealth visit but that is not their fault as I found them on the Internet and assumed traditional psychotherapy. Like others, I was not able to speak to anyone until my first paid session as my first appointment was scheduled through the web/email. My therapist explained what they do and we realized together their services were not what I needed. It was very cordial and we agreed I need a psychotherapist and she promised to send me some recommended therapist. It took longer than she promised but I received referrals to therapists in my town that accept my insurance.”

“Count me in as another dissatisfied client. Totally different experience with support staff here vs CCP Main Office. Unfriendly unhelpful essentially rude to when I reached out. Getting basic info is a chore and you feel like you're bothering them. Used to love my clinician there but I refuse to deal with the office staff at this point. How bad is it that everyone on here seems to have the same customer experience, the same complaints and they’ve seemingly done nothing to address the problem?”

“My experience was awful with the staff member they matched me up with. She asked me the same questions that I had to fill out prior to my appointment. Her tone and facial expressions were very negative… for someone in this position, I was expecting different . It wasn’t until the last two minutes. I saw a different person. Highly unprofessional! I even called and reached out to a superior, and still have not yet received a call back. Very disappointing for someone in this field.”

“Had a referral after a check up but was not contacted until over a week later and only after I submitted a request to become a patient on their site. There's no way to actually speak with anyone when you call the office. I was texted at 4:34 asking if I would like to receive information over texts. I responded and received an automated message that the office closes at 4:30 and heard nothing the rest of the day. I'm now apparently being shuffled off to some telehealth company with less than promising reviews. I asked for more information and haven't heard from them since. I tried to call the patient experience number and no one picks up. There is no help to be found here.”