Inova Behavioral Health - Merrifield (A dept of Fairfax Hospital)

“Bad place to attend therapy. I tell doctor to keep some information in private, and she lie to me. She said oh yes, anything that you don’t want to be share, I will not added. At the end, she shared more than the necessary. I trust doctor Songki Park, but she lied to me. I was trying to cancel the appointment, but she stated, trust me I will not include that part, but she did it. She violated my privacy rights and now I am open a case to dispute this. Very uncomfortable situation.”

“Getting a refill for needed medication is very difficult. We have been trying since last week but nurses don't look at messages or listen to voicemails. And of course there is no help over the weekend. They don't seem to comprehend that we cannot be without this medication, there is no room for lapses. All they tell is us "get an appointment and then we can refill." No phone call or personal service here. And then more days go by. We had to beg our pharmacy to give us a few pills to tide my son over. Ridiculous.”

“I am an established patient with Dr.Moore and very much appreciate that he’s helpful and sane. I’ve never had anything but helpful experiences with the staff behind the desk. The black lady who answers the phone is especially kind. I do feel sorry for patients in need of psych care, as well as providers, because we don’t have enough doctors in this field. I’m very lucky to already be established.”

“- staff were hit or miss, some were very nice and professional but others honestly shouldn't be working in this kind of work at all. I also didn't appreciate how some staff talked to me like I'm a child. - was recommended to do a program here for anxiety and eating disorders but was put in a class with some pretty out there people when I was told I would have one on one with specialists. Also didn't have a single discussion about my eating disorders, instead was talked to about my attitude and unwillingness to participate in group therapy for issues I didn't suffer from. - parking was horrible here as well, free but hard to get a spot. - overall I had a bad experience here but maybe you won't..”