Imani Behavioral Health

“Honestly, this place only gets a one star because the therapist is 5 stars. However, everything else is a bit annoying. I’ve been receiving services since November 2024. January 2025, I was informed that my insurance was no longer being accepted and I would need to pay out of pocket at the start of the year. This was fine as I really enjoyed having sessions with my therapist. However, this was a bold face lie. My insurance was still being accepted with new member sharing the same insurance being brought on. I found out I’ve been paying out of pocket for services I should have NEVER paid for. Instead of actually helping me file a claim with my insurance to get reimbursed, I was simply told that it was filed and I’d hear something back in about 6 months. Three months later, I found out no claim was ever put in for the MULTIPLE MONTHS I paid out of pocket. I feel like I’ve been tossed around completely. My insurance is finally being accepted, but nothing is being done to actually reimburse me as a client. I’d only recommend this place based off of one therapist, but even then it’s not worth this headache.”

“I am deeply disappointed in the lack of professional communication and transparency at this office. While I understand a power outage is beyond their control, the manner in which it was handled was inappropriate. I arrived to find the session being held in an empty parking lot without any prior notice or my consent. When I later spoke to management, they informed me they have an policy of holding sessions outside (as an extension of their parking lot) where only one clinician and client can be out at a time because it is a private lot. I was told it was “too late to reschedule,” yet I was also informed that all other clients and providers were not there due to the outage. This makes the refusal to offer me a reschedule even more frustrating; the privacy of the session was only maintained because the lot happened to be empty. We eventually moved into an empty lobby for the second half of the appointment, but the lack of professional standards continued. While my child was building a rapport with her provider, she was abruptly told during this session—with no prior warning to me—that it would be her last time being seen due to a new job offer. The discharge process was entirely disorganized; I was informed over the phone that she was being discharged because of her age and that no one else in the practice would see her, yet this contradicted the therapist’s claim that management would reach out within the week to discuss the transition. That follow-up never happened, and I was never provided with a formal discharge summary. Ultimately, the responsibility fell on the practice to communicate clear next steps, as they are who I signed consent with. Instead, the "resolution" was simply offer a texted referral list which was never received. This entire situation could have been avoided with basic transparency and professional courtesy. I would not recommend this practice to parents who value clear communication and stable care. Update-Despite their public request for more details, they have completely ghosted my correspondence. My original concerns remain unaddressed. I will be reporting this practice to the state.”

“★☆☆☆☆ Severely Misleading Insurance Info & Hollow Apology I was referred here and specifically chose Bea Brown based on her Psychology Today profile, which listed my insurance (Blue Cross Blue Shield). I confirmed this with their staff before scheduling. Six hours before my intake appointment, they informed me they were switching my therapist to a man (the opposite of my stated preference) and that Bea does not, in fact, take my insurance. When confronted, they admitted the error but refused to make it right, offering only a vague promise to contact me "someday" if things change. The hypocrisy is staggering: they would charge a client a late cancellation fee, but they believe it's acceptable to completely change the provider and financial terms with only a few hours' notice. UPDATE - [Later on Oct. 20th at 5:24pm]: The owner responded with an apology, acknowledging their error and promising to update the misleading profile. I replied with the following, which they have now locked the thread to prevent me from posting my response: "Thank you for this public acknowledgment. It's a first step. However, an apology doesn't undo the significant time and emotional energy I invested based on your inaccurate information. I prepared for many days for a session with Bea Brown specifically—her approach was the entire reason I chose your practice. You state you are fixing the profile to prevent this for future clients. A truly sincere commitment to making this right for the client you actually wronged—me—would be to honor the original agreement. But this is about more than a broken appointment. It took me a long time to work up the courage to seek therapy. There's a stigma around it, especially for men. I finally found a provider whose method didn't scare me off, who felt like a safe harbor. And you pulled that out from under me with a six-hour notice. The gesture that would truly resolve this is providing the initial session with Bea Brown that I was promised, at no cost. This would demonstrate that your practice understands the human cost of your error, not just the administrative one. Without this, your apology reads as damage control, not true accountability. And just so you know, this ruined my day." By locking the thread after their corporate apology, they have given their final answer: they are sorry they got caught, not sorry for the harm caused. Let their inaction be the final verdict for anyone reading this. If you value your time and emotional energy, proceed with extreme caution. Verify every single detail directly with your insurance company, because you cannot trust the information provided by this practice. Also, I brought receipts...see the attached screenshots of my text msgs with 180 Red or Imani (whatever they are called lol). (END OF UPDATED REVIEW)”

“Not stable enough for a person to receive therapy that’s actually beneficial. I had been with this company for almost two years. The first therapist was very helpful in my journey to healing. Unfortunately ,my first therapist left. I ended up with a new person who made me feel like a case study and overlooked my real life experiences and tried to fit me in a box and not work through the trauma , but Only seen the clinical side of things and not my the human life experience that caused issues.”