Hope Network Behavioral Health - East Michigan Region

“I wouldn't return to Hope Network under any circumstances. The case manager didn't tell me, until it was too late, she had been speaking to one of my family members. I admit I had given permission to speak to this family member, but I should have been told about it. I did not realize this family member was asking questions that she was using to hurt me. When I asked my case manager why she didn't tell me about the odd questions that were being asked, of her, she stated she didn't tell me because she didn't want to upset me. I CERTAINLY WAS UPSET TO FIND OUT MY FAMILY MEMBER WAS FISHING FOR INFORMATION TO USE AGAINST ME. No I do NOT recommend anyone seeking help at Hope Network. My life was turned upside down and inside out as a result of putting my faith in one of their case managers. I am safe, now, and receiving competent care at another agency.”

“I love Hope Network I been goin their sense 2011-2026 I have had a lot of help from Hope Network Strongly - Highly recommend if need Mental health Treatment I suggest u go to Thizzz place 💯😎💪💪”

“It started with scheduling my intake. I have out of State private insurance and it's been difficult finding places in area that take it for any type of behavioral health facilities. During initial call, they took my info and scheduled my intake. Upon arriving, I saw ladies at front were on phone so I made eye contact ensuring they saw me, and signed in on board at counter. Not to mention the entire wall of that office is a window so they can see waiting room as well. I sat for 30 mins past appointment and went and asked what was taking so long and they never let person know I was there for intake. Upon getting to the back, it was noticed that ALL of my info was incorrect, from my name, address to my insurance, everything! I am a patient person and know mistakes happen, we're all human, but it was being read back to me on day of initial phone call so I was confused as to how much of my info was incorrect! I finally get scheduled with Counselor, but the day of appointment, I receive voicemail that she's out of office for an unknown amount of time. I get it. Emergencies happen. I call back TWICE to schedule my first Counseling appointment with someone else, since mine was cancelled the day of, and get transferred to wrong person BOTH times. And one of the voicemails says not to leave messages, so obviously I did not. I do not know if this is typically how this establishment is ran, but I feel bad for those who have dire emotional concerns as this could potentially be difficult for some to deal with. Thankfully, I have my patience, but not everyone does and in the field of mental health, I think its imperative to try to be as professional as possible. I know perfection isn't a thing, but damn, how can so much go wrong with one place in such a short amount of time?? I will be starting over I guess, after I call my insurance back, as I cannot seem to get my first actual counseling appointment scheduled.”

“I've been going to hope network since 2020. By far the best psychiatrist I've ever been to. And I have the best caseworker! Love this place.”