Hiwassee Mental Health Center

“My intake interview was via telehealth and it was a lovely experience. Lydia Wilson.Wilson is kind, patient and knowledgeable. The center gives you the choice between having an in person or online therapist, and also a choice between male and female. I’m looking forward to my first therapy appointment today. I have a good gut feeling about it. First appointment was really easy to make, the second one was stranger - the appointment setter was quiet for minutes at a time without any explanation. However, I decided this is too important for me to act like an entitled brat, so I was patient and got an appointment for the day and the time of day I need it.”

“The amount of people complaining about wait times baffle me. We do not have many resources in Cleveland for mental help so they are under staffed and no a big facility. I agree with some of the comments about some of the workers but I have met also some of the most amazing people iv ever met with special hearts! Taking care of my mental was a big step this year for me. Hiwassee made me feel safe to do so and my care managers and therapist are god sent. And I don’t know if yall are complaining about the two ladies up front now but they are always so sweet and caring and try finding a plan if I need help. As far as resources at the end of every meeting I have they ask if I need any and if I need help with living somewhere. Dont let the negative comments bring you down! Make the decision for your family, kids, friends. Your life matters”

“Outdated systems chronically breaking down making it jmpossible to schedule appts and very difficult to be seen when you're already here for an appt. Revolving door of staff, I'm sure it's a demanding and non competitive place to work. Therapists are doing the best they can but they aren't given many resources. You leave feeling you haven't received the most attentive care or time but grateful you have access to anything. In short, I'm glad it's here because it's the only place to go. Wish it was better.”

“After 32 minutes & being transferred 3 times, they finally told me that they're not accepting insurance right now, they're only doing out of pocket. Don't waste your time. Update 1/27 @ 12:11 PM: They called me back & set up an intake appointment. (Thank you) Once I'm able to see Dr. Angela Stokes, I'll update my review to reflect the service as a whole. Update 1/30 @ 10:56 AM: They called & woke me up about an hour before my intake appointment because they had already lost my insurance information from the day before. We quickly got it squared away & they "reminded" me of my appointment coming up at 9:00, to which I double checked, because we had originally confirmed 9:30. Not really sure what happened there, but no biggie I'm already awake. The doctor (not Angela Stokes) was about 10 minutes late, but other than that she was empathetic, & I felt like did a good job of hearing me out. She let me know that the office would be calling me to schedule an appointment. But unfortunately that was the morning of the 28th & I haven't heard anything from the office, yet. Update 1/30 @ 5:29 PM: I just got a reminder for my upcoming appointment, that I don't remember being told about in the first place. But it works! Lol Update 4/24 @ 11:09 AM: After multiple appointments, I can honestly say that the doctors seem fantastic! The problem seems to lie with some of the office staff, & that can be incredibly challenging to deal with when you're reaching out for help.”