High Country Community Health at Primedical

“Dr. Null has been a very active participant and listener in my care. It feels less like “the doctor manages the patient,” and more like a team project on my health where we’re both equals. She is very empathetic and willing to advocate on my behalf with the other specialist doctors I see.”

“I’m a current patient at High Country Community and have experienced ongoing medical neglect and gaslighting by Jessica Null, my assigned primary care doctor. I have PCOS and bleed so heavily that it causes iron deficiency, which severely affects my ability to function day to day. In May, I had my iron tested due to worsening symptoms. When my results came in, Jessica told me my levels were normal and that I needed to continue iron pills because insurance would not cover an infusion. I explained that I’ve taken pills before, they do not work for me, and that I’ve previously needed iron infusions — three times in the past — because of this exact issue. She dismissed that and said if I wanted an infusion, I’d have to pay out of pocket and “prove” the pills don’t work. She said insurance would only cover it if the pills failed. Months later, I found that my original iron level was actually below the minimum (I’ll attach a screenshot for proof). That means I should’ve qualified for an infusion back then. Fast forward: I’m still experiencing symptoms — fatigue, dizziness, extreme bleeding — and went in again. Jessica told me that even if I’m below the minimum range, it wouldn’t qualify me unless I can’t tolerate the pills. Again, I explained the pills do nothing for me — just like last time. When I finally got my newest results this week, I was told my level is at 17. The minimum is 15. That’s barely above the threshold and still not acceptable for someone like me who works a physically demanding job and bleeds heavily due to PCOS. The nurse, Ashley, who reviewed my case, noted in the patient portal with emotional immaturity that “the iron pills don’t work.” That should have been enough to qualify me for an iron infusion. Yet Jessica still denied care and told me to “speak to my gynecologist,” as if it isn’t her job to advocate for the infusion. I escalated the issue and spoke to a higher-up named Nicole, who confirmed they’d involve the medical chief and HR. I explained I felt racially discriminated against, and I stand by that. There are plenty of studies showing that Black and Brown women are medically neglected, dismissed, and misdiagnosed at higher rates. I said, “If I were a white woman, this wouldn’t be happening.” After that, another nurse called me — not even the same one as before — and with a nasty attitude repeated what Jessica said. When I brought up how this feels like racial bias, she literally said, “My partner is a person of color, so don’t bring that card up.” That was one of the most ignorant and defensive responses I’ve ever heard. It doesn’t matter who you date — you’re still upholding a biased system if you’re treating patients unequally. This entire situation has caused me serious mental and physical stress. Because of this negligence, I’ve suffered: Dizziness, Chronic Fatigue, Low energy, sleeping 13 hours and still being exhausted, needing multiple naps and struggling to work and study. Nicole told me they’re investigating and transferring me to a new provider, but that doesn’t excuse the harm already done. Update: I now have written proof directly from the patient portal showing the name of the staff member who called me Paige Neely-Hardy and the time of the call. The clinic deliberately withheld her name when I asked to file a report. This is unacceptable and shady as hell. I will also add image of how she wrote on the patient portal where she wrote “see TE for further documentation” which is something she documented but doesn’t want me to see.”

“Avoid this urgent care at all costs. I went in with severe abdominal pain and was shocked by how unprofessional and dismissive the staff were. When I arrived, no one acknowledged me at the front desk for several minutes. When I finally explained my symptoms, the staff seemed to brush it off and even laughed! Completely inappropriate given the situation. I asked to speak to a supervisor, and instead of receiving help, I was told it was probably “just in my head” and that I should see my primary care. On top of that, the facility itself was in poor condition dirty, disorganized, and honestly felt unsafe. I left feeling worse than when I came in. Definitely not a place I’d trust with my health again.”

“Not one to write review but utterly dissatisfied with this practice. Dirty office, disrespectful staff and doctors. Couldn’t go to my regular doctor because she was on leave and they only made my serious issue an inconvenience to them. Make sure you’re looking up who you’ve been scheduled to see because the lady they put me with isn’t even a doctor. Congrats on making health in the high country a disgrace guys 👍”