Heron Ridge Associates of Michigan

“I have been a patient at Heron for a couple of months now and I can say this has been the WORST experience I have ever had. Without a doubt, this is the worst communication I have experienced when it comes to providers and getting medication. My first therapist left without any notice, and my second therapist offers barely helpful coping skills. I requested accommodations for my ADHD for work and was told “we have never had anyone request accommodations for ADHD for the workplace,” which I find highly unlikely. It has been two weeks since I was prescribed a new ADHD medication and they still have not sent it to my pharmacy. I would avoid!”

“I have been a patient with Heron Ridge for over 10 years and I have had several providers that I had wonderful and positive relationships with. I currently see Mansi, and I like her but she makes me feel like she doesn't care and it seems like she likes to make things difficult. I am supposed to be leaving on a family vacation for a few weeks and asked to fill my medication TWO DAYS early and she said no. I will now run out during the course of my trip which is incredibly frustrating.”

“I wish I had taken the time to read the reviews published about this facility before becoming a patient last spring. My primary care doctor has always prescribed my anxiety and depression medications, but I felt like I would benefit more by regularly seeing a psychiatrist who would help me manage my medications. I started seeing a psychiatric nurse practitioner at heron ridge. We never met in person, but would video chat once a month for 10-15 minutes, which did not benefit me at all, but it was a requirement in order to continue receiving my medications. I was a very compliant patient and only canceled one appointment due to a medical emergency (I was at the hospital with a first degree burn). Heron Ridge tried to charge me a fee for missing that appointment even after I notified my NP about why I had to cancel. I lost my job and health insurance at the beginning of November of last year, so I was unable to schedule another appointment for the time being. My NP at Heron Ridge told me that their policy states that patients must be seen at least every 3 months to continue receiving their prescription medications. I was sure I’d get another job within the next month or two, so I wasn’t too worried. I was able to get a new health insurance plan which becomes active at the beginning of next month, so I scheduled my next appointment at Heron Ridge and asked the front desk if I could also get a prescription refill for the upcoming month until I am seen again at the beginning of February. They told me this wouldn’t be an issue (since 30 days had not yet passed since my last appointment) and they would pass along the request to my NP. I emailed my NP the following day to confirm the front desk had passed along my refill request to her and was met with an extremely rude email telling me not to bother her during business hours when she is with other patients. All I had done was simply sent an email to double check if my request had gone through, which could’ve been answered at any time that day when she was not with a patient. I did not need an immediate response. She went on to tell me not to contact her through email again and that all communication must be done through the front desk. Per her request, I contacted the front desk again to inquire about my refills to which I was told that my NP would not be sending my refills. These are psych meds that I have been on for over a year that cannot just be stopped cold turkey without severe side effects. I had to beg the receptionist at the front desk to please communicate this with my NP until she finally sent my refill in. The receptionist went on to tell me, “Come hell or high water, you better be at your next appointment if you’d like to continue being seen here.” I’ve never been treated so unprofessionally by any medical facility or staff until this experience at Heron Ridge. I felt very uncomfortable continuing to be a patient here and immediately made an appointment the next week with my primary care doctor so that I could return to having my medications prescribed by him. I am no longer a patient here and would highly recommend staying away from this unprofessional clinic.”

“As a long time patient here my experience just gets worse and worse over time. The psychiatrists and therapists are all quite good: no complaints there. But actually reaching them for medication refills and appointment reminders has consistently been very difficult and has only gotten worse with time. To the point where I've had to go a week or more without critical medications. They recently appear to have been acquired by Optum Health (I think that's their name) and have restructured the phone service to be even worse: now I can barely get a hold of them for medication refills. They don't even give the option on the phone! They just redirect you to some call center hundreds of miles away or send you straight to voicemail! It's sad because the people who work there are quite friendly and the actual doctors seem to be good. But the entire operation feels SO mismanaged - all to the detriment of patient accessibility.”