Henry Ford Eastwood Behavioral Health - Clinton Township

“I have never dealt with a more controlling and unprofessional front desk staff in my life. I was having difficulty obtaining my prescription because my psychiatrist refused to fill it, and I was experiencing severe withdrawal symptoms—so bad that I nearly got into six car accidents. Instead of taking the situation seriously, the front desk staff dismissed my concerns. Frustrated, I canceled my appointment and found another psychiatrist who saw me the same day. That should have been the end of it. However, it was far from over. Soon after, I was falsely accused of cursing out the front desk staff and calling them names—something that never happened. It became clear that they were fabricating accusations to justify closing my case and getting rid of me because they didn’t like that I sought care elsewhere. To make things worse, they even went as far as revoking my "doctor privileges," which was pointless since I had already moved on to another provider. It seems this clinic prioritizes control over patient care. They tried to use my medication as leverage to pressure me into attending an appointment, ignoring the severe withdrawal symptoms I was experiencing. Instead of supporting my health, they retaliated because I exercised my right to seek better treatment. Now, even though I still see my therapist there, I’m subjected to unnecessary scrutiny, all because the front desk staff couldn’t handle a simple appointment cancellation. This is not just my experience—many others have reported similar mistreatment. The front desk staff appears to have a pattern of making patients seem “problematic” just to justify closing their cases. Their behavior is hostile, unprofessional, and completely unacceptable in a mental health setting. If you’re looking for compassionate, patient-centered care, I strongly urge you to go elsewhere. This place is toxic, and no one seeking mental health treatment should have to endure this level of mistreatment. I suspect that I may be retaliated against. For putting up this google review and sharing my experiences.But to be honest, so many people have put in the.Reviews that they had their case closed and complained about the front desk staff where nothing was done. Honestly, I did not sign up for all this.”

“Between my experience and what I'm reading, I feel like this clinic is great for some people and terrible for others. My experiences have generally been positive. Phyllis, Rachel, and (formerly) Gina, are all caring therapists who are good at their jobs (and I studied social work/counseling at college, so I feel I'm qualified to say so.) They have all helped me very much. I get the sense that this is a bad place to go if you need medication. There were no available psychiatrists for me at the time, so I've always had psychiatric/med review appointments at Clearwood Clinic instead; they've been great. Had some technical difficulties at Eastwood with phone/computers for paying bills and virtual visits, but as I live close by, it's not a big issue for me; I can stop by the office easily. However, if you are looking for someone who specializes in play therapy or adult therapy as a victim of child abuse, go elsewhere. It's decent, but, I've experienced other therapists who were better skilled at giving effective treatment for that condition. All in all, not the best, definitely not the worst, the therapists have helped me in many ways, and I am grateful to each one of them for improving my life.”

“I would not recommend this place if you are in a real crisis with your mental health. They will not fill out any paperwork for work. The therapist, NP and office staff will not fill anything out. They have at least 3 people at the front desk area. You will see that they are not doing much of anything. They are on their computers trying to look busy. My primary care doctor was even disappointed to hear that they are not even able to fill out a simple form. Mental health and medication changes are something that require time off of work. Side effects are called effects because they effect you. Even all virtual therapy will fill out forms. Go somewhere else. I have already filled a complaint on the Ascension site and never got a follow up on my experience. Not shocked.”

“I used to go to the Eastwood Clinics over on 13 mile. My counselor left to start her new permanent residence. I never was never able to back since we moved several times until 6 months. Later I went back and was seen at the Clinton Township Office. My counselor was Salvador Russo. I couldn't be put with a better counselor. He is very kind and understanding. The staff are great and I've never had any problems, not even rescheduling. I would greatly recommended this clinic to anyone in need of subtance abuse, individual counseling, group counseling, grief counseling. They have hour sessions every other week for individual. Once a week for group counseling. They give random drug tests and they work with the court system and CPS. They also have a small selection of magazines in the lobby and decent music playing on the sound system.”