Helio Health Meadows Certified Community Behavioral Health Clinic

“All I can say is I'm glad I'm in Madison County. New York State Is not good for treating those that need services, especially mental health services. I get the bare minimum where I am. You have to go to treatment, meaning a therapist and NP/Psychiatrist to get your Medicine. I guess this is the protocol for most places. I've gone to this place before when it was on James Street. I didn't like it. St. Joseph's outpatient facility was the best. I got my medicine there with no qualms!! They need to do better but, it won't happen.”

“In early June, I had an initial meeting and examination with a psychotherapist (Open Access meeting). I was in very poor condition and cried for almost the entire hour of the appointment. It was extremely difficult for me to acknowledge that something was wrong and begin seeking help. I found Helio Health and truly hoped they would be my salvation. After the session, I was told that I needed to see the nurse, and that I would then receive a call to schedule my next appointment with a doctor. Just a few days after my first appointment, I met with a nurse and began waiting for the follow-up. However, they forgot about me and only remembered at the end of August, when I had to email them myself to ask where my follow-up call was and what I should do next. Unfortunately, my condition worsened. I had placed great hope in the clinic, but they failed to provide the help I needed. I am simply grateful that nothing irreversible happened to me.”

“This facility is severely lacking as a mental health resource. The environment, particularly the waiting room, felt unsafe, and the front desk staff were consistently rude, condescending, and hostile. As a vulnerable population seeking help, these conditions are unacceptable and deeply concerning.”

“To few staff actually care about patients. Some nurses car, councilors are definitely more caring as a whole than nurses. Look for another place unless you are homeless and have no other options.”