Helen Farabee Centers

“My daughter went to Helen Farabee for a mental health evaluation, and the process was incredibly frustrating and disappointing. We were told she had to sign in and sit in the waiting room all day on the chance that she might be seen—no appointment time, no estimate, no guarantees. She has now been sitting in the waiting room for over two hours with absolutely no updates. They would not allow me to bring her after I got off work, so her father had to take time off to bring her, and even he has no idea whether she’ll actually be seen today. If you need an evaluation, you’re apparently expected to sign in and just hope for the best. They won’t even call you when your name is coming up, so you’re forced to remain in the waiting room indefinitely. For a facility that serves people with mental health struggles, this system is unacceptable. Expecting patients—many of whom may already be anxious, overwhelmed, or struggling—to sit for hours with no communication or timeframe shows a serious lack of consideration and respect. This is a terrible system, and it needs to change.”

“Hearing the worst scene is I could ever imagine a such a critical time in your life. I won’t be choosing this place. Surprised no one has bother to address the reviews. Scary”

“They don't care about your health, and will not allow you to reschedule appointments due to health complications. Failure and refusal to work with patients who call in to reschudule.”

“I have been trying to reach ANYONE at the 9th street location for 3 days now. I’ve gone down the line of phone numbers trying to get Tracy Reid’s contact information. For 3 days no one has gotten my voice mail and returned my call. Surely someone is up there. Not even the receptionist has picked up my call. I am beginning to really wonder about this place. It shouldn’t be impossible to reach someone.”