Heartland Center for Behavioral Change - KC Outpatient

“There's a lot of bad reviews on here, some talking about waiting some talking about staff some just upset because they don't get what they want when they wanted it. First off shout out to Ms G, Mr Clapp, Suzie, Zarriah, Ashton, (Red braids) lol, all the nurses, Ms. Kimberly aka Kimbo slice (she doesn't play lol) and Ms. Bree. There's a few staff there that obviously try to run it their own way but the people that leave the negative comments are the people that honestly don't know if they want change or not. These people are EXTREMELY compassionate, caring, understanding. Yea the bed might not be the most comfortable but hey at least you got one right? You're treated with respect, dignity, and they don't know you from Adam but everyone in there absolutely cares about you. So what if you have to wait 6 hours to be checked in.... you waited 20-30-40ect years to finally get help right? This place even though today I'm a week sober I'm going back to Texas to a year long program and they gave me my first stepping stone. Only thing I can tell the staff is, the frequent flyers in there need to chill. 5 day program. Just because they don't have a place to go when there's numerous resources and y'all work y'all butts off trying to get them in there but they don't want to go, if they don't want to commit to a 90 day program or have a plan to seek actual help afterwords tell them they can't come back for 90 days. You're not helping them out by giving them food and a place to stay for 5 days just to come back 24hrs later and ask to come back in when there's people ( like myself) that WANTED change and they take up what could potentially be the next person's like me bed. They come through there after 2 times if they come a third, 90 days next door, you don't want to then 90 days till you can get a bed, you don't complete 90 days next door you are red flagged from coming in. Just some advice Thank y'all for everything. Thank y'all for giving me a stepping stone. Love y'all. God Bless”

“I'm trans and they put me with the boys. They better be glad none of them were cute or they really have a lawsuit!”

“As much as a hate rehab this was my final step to complete parole . @45 days at this facility I was clean and had a full time job with alpla the factory . I was also able to save a bit of money while here because I didn’t have to pay rent . After 15 days in the rehab they give you your phone. It’s rough the first two weeks.. when I was there, there were a few guys that had lived there for a year”

“These people never answer the phone I've been calling a week straight for a family member that needs food they told me I can drop off anytime now they're telling me food can only be dropped off on Friday. After them not answering the phone I drove all the way down there to get the answer to my question which they gave me a lie. I would not recommend this place for any of your family members.”