Heart and Soul Counseling Center

“What can I say. I have been coming here for years. Alyssa and Gretchen are super stars and have gotten me out of funks countless times. They aren’t trying to push meds and get you out the door. They really take time to focus on the patient and try to get to the root of the problem. Jesse and Jackson are always quick to respond to a text message. Seeing a lot of reviews about unresponsiveness. I will say calling gets you nowhere but if you listen to the voicemail and text the number it says to text, you can get set up right away”

“I have been coming to Heart and Soul now for some time, going through a myriad of life’s crises. I have found peace, growth and strength through my coming here. Heart and Soul is a wonderful place of help and healing. I can’t say enough good things about Tina, the executive director, and her office manager, Jesse. Jesse is so kind, pleasant, calm and attentive to your concerns and needs. I find him to be very professional and caring. He has always gotten right back to me for anything that came up. He is the perfect fit for this position at maintaining this busy office between staff and clients alike. The other office personnel are also friendly and likewise professional. I have also had the need to visit some of the NP’s. I have nothing but thanks to them, including Patricia, for their medical skill. I highly recommend this amazing source of health and well being. I wouldn’t be where I am today without them.”

“I am extremely disappointed with the level of service at this doctor’s office. Reaching anyone by phone is nearly impossible — calls go unanswered, and voicemails are never returned. I have repeatedly had to call, text, and email just to get a simple medication refill, only to be ignored each time. The office manager, Jesse, has been particularly unhelpful and unprofessional. He does not respond to texts or return phone calls, and his complete lack of compassion or concern for patient care is appalling. Patricia Fogarty, a nurse practitioner there, is wonderful and it's a shame that she is practicing in such an unprofessional, uncaring, and poorly managed practice. This is by far the most unprofessional and poorly managed medical office I have ever encountered. I am in the process of filing a formal complaint with the Department of Professional Misconduct, as no patient should be subjected to this kind of negligence. Avoid this office if you value responsive, compassionate care — because you will not find it here.”

“I am a therapist with a private practice on the East End of LI. I refer many of my clients to Heart and Soul Counseling Center who need medication management and/or have insurance needs that I cannot fulfill. I want to take this opportunity to applaud and acknowledge their Administrator Director, Jesse, for going above and beyond in helping clients struggle through insurance questions, billing questions, scheduling conflicts and other requests. I have only heard praise from my clients concerning Jesse's competency and caring concern. Most clients understand the complexities of these matters and report Jesse handles them with knowledge and skill. I have personally experienced these skills Jesse presents and applaud his patience and persistence. Having had the experience of directing mental health agencies in the past I can attest to the fact that having a compassionate, skilled Administrative Director is unique and vital to the execution of an effective mental health center. Kudos to Heart and Soul Counseling Center. Louise Muzio, LCSW”