Haven Behavioral Hospital of West Chester

“I had a genuinely positive experience at Haven Behavioral Hospital. The staff treated me with compassion and respect during a very difficult time, and I left with a much better understanding of myself than when I arrived. The therapy sessions, especially the art therapy, were meaningful and gave me practical insights that I continue to carry with me. I also want to recognize Damon, whose leadership, compassion, and ability to guide every patient on the unit stood out throughout my stay. Behavioral health care isn’t easy, but the team made me feel supported throughout my stay, and I’m grateful for the care I received.”

“My husband has been inpatient there 3 times since November. He is in there currently and I am so disgusted in how they treat the patients and how unprofessional they are. I can hear them when I am on the phone with him, cussing about doing their job. He didn't even get half of the meds he is on. The most important medication he takes was cut down by milligram and how many times a day. They never give a direct answer always leaving the poor patients with uncertainty which they should not have to be in. They have enough going on in their lives let alone bring treated like experiments. I have called there to speak to his social worker and the doctor but have not been answered. He needs a good psychiatrist to help him but they don't have one there that's for sure. And in order for me to come visit him I have to get it approved in advance. How when they never answer the phone or call me back?”

“My best Friends brother in law was admitted to Haven and instead of getting better he got progressively worse. Communication was seriously lacking! His wife waited days for her questions to be answered. Once he was transferred to another facility his medication was changed completely and it was questioned why Haven had him on some of the medications. Someone should be looking into this facility! Mental health has enormous stigma and facilities such as this one seems to want to get the money and ignore the patient and their families.”

“I am my sister’s legal guardian. She was placed at Haven on a Friday. Her chart clearly stated she can not take a specific psych drug. I also made it very clear to the social worker that she can not receive that drug. They not only gave her that drug but gave her an eight week injection of it. We are seven weeks into this and she has not been stable since. She was discharged after three days and I was told she was fine. She hasn’t been fine since she left your facility. I would give a zero star rating.”