Harbor Behavioral Health

“I went to them for awhile and the communication with the clients is horrible. Firstly I started off with one therapist, she had left and no one from harbor had contacted me to get me with a new therapist. So when I called to schedule an apt and when they asked my therapists name and I said *blank* the person told me "there is no one here with that name" and I was like "okay... Ive been seeing *blank* for the past several months. Then after they dug a little more they discovered that she is no longer with the company. This could have been avoided by contacting all of *blank's* clients. At the same time I was also seeing a psychiatrist. I was seeing her for a year. When she left the company I had to meet with someone else. I had a telehealth appt with her. I sat on the call for 1 hour and even called the office several times to confirm that she was in. I was told that she is just running behind and she will be on the call shortly. 1 hour later I called the office a 3rd time and then was informed that she was also on the call waiting for me and that I "no showed". When I didn't show up to my apt, why was there no attempt to contact me? I had called the office 3 times stating that I'm on the call and waiting for my Dr. Turns out we had 2 different links. I was then told I will have to reschedule my appointment. I said "okay sure I'm fine with that but then can we get my prescription set to hold me over until my next apt?" I was told no because since its my first meeting with this Dr I have to speak with her first, understandable but at the same time I was at the apt. I made several attempts to contact my Dr and she made zero attempts to contact me. So after all that the office tried to ask me to reschedule several times and I told them I want to end my relationship because the communication between the office and clients is seriously lacking. Better communication and organization is strongly needed here. I was going to leave silently without leaving this long review but then I got a letter in the mail from harbor say that THEY are ending the relationship with ME d/t the fact that I no showed several of my appointments. Which is 100% false. No accountability is being taken here. Go somewhere else to get your mental health taken care of. Harbor is just one massive headache!”

“I have been going to Harbor behavioral health for psychiatric care and I even started out going there for therapy. It has been the most life-changing and wonderful/painful/tear filled/confusing, but ultimately hopeful experience I have ever had. They are changing my life. Sarah Bailey was my psychiatrist right after my psychosis and she was with me for the past two years. She helped me learn to walk and was there for me every time I had a crisis. She and Nikki were my cheerleaders through the toughest time in my life. Alexya Romo was the counselor that I found there and she is still my counselor to this day. If it wasn’t for these people, I don’t think I’d be where I am today. And yeah, I can’t speak for everyone but the team I got were all-stars. Fast forward to today: a woman named Mallory took Nikki’s place and she is very responsive, kind, and caring. I don’t know her well but I know she cares about her job. My new psychiatrist is Angela and we are still learning about each other and I think she is doing a good job listening to me and connecting with me. I think she has healthy and strong boundaries as a practitioner. Which makes me think she is trustworthy and that is a great place to start. Thanks guys.”

“I’m giving this place a 1 star review, however my doctor Sara Bailey gets 5 stars! She is the only Dr that has helped me and actually shows she cares. I’m so sad to hear that Harbor will not be having her work there anymore. This is going to cause a negative impact on YOUR FACILITY. Not only will you guys be losing patients but most importantly you will be losing a doctor who truly cares about her patients and her job. I’m extremely disappointed with how harbor has handled things and I don’t recommend this place at all, but I do recommend her! She’s the best person that I’ve encountered. I will be following her to her next workplace. This place doesn’t stand a chance with out her. Thank you Dr. Sara Bailey for showing me compassion, kindness, and empathy when working with me. I’m so grateful to have found someone like you!! Your work doesn’t go unnoticed! Harbor good luck because you’re going to need it!”

“My psych provider left and didn’t send my meds in. The nurse scheduled me telehealth with someone new since that’s what I’ve always done and the day of they called to cancel me because I need to be in person. This was a couple hours before my appointment while I’m at work and can’t leave. No provider will send the meds in until seeing me even though I’ve been on them for over a year. Absolutely WILD they won’t fill until I can be seen because of THEIR several mistakes.”