Hamilton Center Inc

“Never gave me the full amount of time for each therapy session, which was short to begin with [up to 45 minutes]. Grievance department to leave a complaint, by design, is impossible yo reach. Repeatedly all staff will interrupt you non-stop and speak over. Take 0 accountability or ownership of their mistakes like not returning phone calls as promised. Crisis Line repeatedly laughed, mocked, taunted and intimidated me from the first to the last second. I've had many horrible experiences with medical facilities, but this one ranks a top as one of THE worst. Staff is unfriendly and unprofessional. Stay away from this place at all costs.”

“This was my first and last time trying to be a patient here. I needed to be seen and was referred to the Indianapolis office, so I was hopeful about working with them. Unfortunately, it took nearly two weeks just to schedule a single appointment because it was extremely difficult to get in touch with anyone. Most of the time, my calls went unanswered. When someone did pick up, they would transfer me to the Indianapolis location, but no one would answer there either. My voicemails were never returned, no communication. I eventually switched to the Plainfield location, hoping for a better experience. While I was able to schedule an appointment on the first try, the overall experience did not improve. I had a Zoom appointment scheduled for today, but no one showed up. I tried to call to see what's the hold up. Unfortunately, no one answered the phone when I tried calling for assistance/help. No communication, no effort or anything. I tried to give them the benefit of the doubt, but the lack of communication and reliability has been incredibly frustrating. It felt like they were wasting my time and effort. I have decided to take my business and money elsewhere. I would not recommend.”

“I've been a client here for nearly three years for therapy, case management, medication management and occasional group therapy. Since I've been coming here my entire life has changed for the better. Hamilton Center suits my needs because it is small enough to give me individualized care tailored to meet my evolving needs. I really can't thank my providers enough for their continued support.”

“I’m deeply disappointed with the quality of care I’ve experienced across multiple healthcare providers in Hendricks County. Since moving back as an adult and seeking services for both myself and my daughter, I’ve encountered consistent stress, poor communication, and a lack of genuine care. My daughter saw a therapist named Asia, and the experience was unprofessional and ineffective. She also appeared to be on some sort of drug. Sessions felt disengaged, communication was non existent, and promised services—such as family therapy—was offered, only upon arrival for the appointment she claimed she actually did not provide that service but that we could “simulate,” a session — basically attempting to commit fraud. and then acted confused when I wanted to dismiss myself from the room to allow me to continue my search for family therapy. Trying to instigate an argument when I was simply trying to leave the session as I had always done previously—which was always suggested and preferred by her. My daughter was left in a confusing, incomplete diagnostic process regarding ADHD, which ultimately wasted time and caused unnecessary frustration rather than providing clarity or support. This experience mirrors others I’ve had locally: when you are generally healthy, the system seems to function fine—but the moment you need actual help, advocacy, or services beyond the bare minimum, you’re met with resistance, denial, or dismissiveness. Healthcare is something I take very seriously. Unfortunately, these repeated experiences have left me with no choice but to seek safer healthcare elsewhere despite the inconvenience. I would not recommend relying on Hendricks County providers if you or your child need attentive, thorough, or compassionate care. Literally go to any town next to/outside of Hendricks for actual services, please! Also I am not misogynistic at all due my obvious intentional choice for all female providers I do have something to say about that though, to clarify and warn anyone else. I intentionally chose providers I believed would offer a greater sense of comfort and understanding. Unfortunately, what I experienced instead was a recurring pattern of dismissiveness and unprofessional behavior that left me feeling talked down to rather than supported.”