Guthrie Binghamton Mental Health

“I'm hiding my real name to maintain my privacy but I promise this is a real review from my real experiences with therapy and medication management at this clinic. To be clear, I saw all the terrible reviews before coming here. It wasn't my first (or even second or third) choice but I was desperate for a place that took my insurance. I'll start with the worst thing because that's the most concerning imo. THE WORST. I won't name them but after waiting months to finally see a psychiatrist, the doctor was completely dismissive towards me. They kept questioning why I thought I was depressed (Like, what??? Didn't I just have three intakes and several therapy appointments???). They also wanted to prescribe me crap I didn't want to take, specifically sleeping pills and anxiety medication, even though I was already on two anti-depressants! When I refused the extra drugs, they said they didn't know how else to help me?! (I'm sorry but... isn't that your job?!) They are the reason I ultimately left this clinic altogether. THE BAD. Intake was three (yes, three!) 45-mins appointments. I can live with that, but what I didn't like was they couldn't provide me with a dedicated weekly time slot. This meant after every appointment, I had to schedule my next appointment, which was sometimes as far as 2 weeks out. This made it really difficult to build a sense of routine and normalcy. THE GOOD. The reception staff was always nice and helpful. I liked my therapist well enough to see her for a year. Unfortunately those are about the only good things about this clinic.”

“I actually really like my care here. My only complaint is that reminder calls are extremely inconsistent. I am a disorganized thinker, which is one of the reasons I am seeking mental health care, so it's really needed for me. They'll keep up with them for a while, so I think I can rely on it to remind me prior to the date, and then they'll just stop doing them again. This compiled with the fact that they'll drop you as a client all together if you miss appointments, is worrisome to me. I do fully understand that it is my responsibility to know my appointment date and time, but those calls really help me.”

“Worst Mental Health facility I have been to. Therapists are always great but they are constantly leaving, with good reason. The psychiatrists are ill-mannered, don't respect you or listen to you, and when you try to transfer to a different provider they make it impossible. They told me I had to go in office to talk with the psychiatrist I have avoided seeing for almost a year, I told them I dont have a car and they told me they have to cancel my appointment, even though it was set to be virtual. This psychiatrist has hardly ever spent more than 10 minutes in a session with me, doesn't listen to my concerns and bases decisions to put me on medications on the 10 minutes we spend together 1x every few months, 2 of the meds had me in multiple ER visits because the mediciations made me sick. She didn't care, had me stay on them. My boyfriend eventually told me I had to stop taking them and I almost immediately felt better. I will be taking myself to another provider who actually cares and isn't just in it for the money. 0/10 Do not recommend coming here, not unless you want your stress or anxiety to get worse.”

“Visited the Endicott office for my child. Therapist was condescending and judgemental the entire time, and acted like they had CPS on speed dial just waiting for the wrong answer to come out of one of our mouths. We were referred there by an inpatient hospital that had done a thorough job and actual psychiatrists made diagnoses. The social worker said she needed to make her own and then said it would take 3 intake appointments before they decided if they would continue services with no med management options in the interim. Also kept jamming the attendance policy down our throats like they were already looking for a reason to discharge us. No support. We switched to a different provider.”