Greenville Mental Health Center

“I’m giving 3 stars my psychiatrist is amazing !! When you make your appointment though sometimes you wait an hour in the lobby even though you have a scheduled appointment. The staff is always polite to me, just only wanna go there for my psychiatrist she’s the only one actually helping me mentally, she’s interested in whatever it is I’m talking about and actually does her job. As for therapists I see no point in that no offense but it’s not effective for my case.”

“Literally IMPOSSIBLE to make an appointment over the phone unless you’re always awake and by your phone. When you try to make an appointment you’re directed to an automated voicemail where you leave your name and number. They call you back at the most random times so you’ll most likely miss the call. My sister was at the impatient psych facility and “had an appointment” here but when we got there they told us the appointment was never actually created. I don’t understand how hard it is to just have someone who can answer the phone instead of a bot. I finally got frustrated enough and went up there to just make the appointment in person. When I got there they told me since my sister wasn’t with me I’d still have to CALL and make the appointment.”

“Because one is able to be seen here and make monthly payments rather, than pay in full each visit, I have 'bit my tongue' and hung on. I could however write a book just based on the past 12 months experience with them. The last couple of examples should suffice for Google. Two weeks ago, I had an appointment. I called way back last year in December and BEGGED them to not make me wait until the end of January to see the doctor. I explained on the voicemail I left, because you can NOT get a human - ever - that I had just received a devastating diagnosis the month before and I was NOT doing well. I was crying when I left that VM. No one ever returned my calls. So on the day of my appointment, my husband is unable to go with me so I took my service dog. I checked in at the desk and after waiting 15 minutes past my appointment time, I was called to the window. The receptionist stated, "I told the doctor that you have your service dog with you and she said she cannot see you because she is allergic." I immediately began begging ...I offered to meet with her in a lobby; a meeting room that they have (large rooms!), outside; I offered to see ANYBODY else at the clinic but that I needed to be seen. She relays this to the doctor on the phone. Obviously none of this was good enough for the doctor but she did tell her to ask me could I not leave my SERVICE DOG in my car!?!?!?! After I REFUSED to leave my service dog, ALONE, in my car, I was told I would just have to reschedule. As soon as I got home I called the Columbia office supposedly over this location. I explained why I was calling and the lady interupted me to ask which location I was referring to. She then transferred me somewhere. I have no idea where. I had no choice but to leave a VM because no one answered the phone there either. I wrote to the governors office since this is a state agency I was dealing with and they wrote me back and wanted me to give them enough personal information so that 'whoever' they planned on looking into it would be able to "find me in their files". I wrote back and asked who this was they would be giving my identifying info to. They wrote back and gave me a name. I wrote them BACK and asked who this person was and what was their title because I was about to offer up my mental health information and I would like to to to whom I was giving access to and what he was able to do about my situation. Evidently they did not like being questioned because I never heard back from them at all. 11 days after I left the VM at the Columbia office and I received an email from someone claiming to work for the SCDMH, supposedly the Greenville office. She wanted to know moe about what happened. I emailed her back, word for word and date by date, everything said and done. She kept writing and wanting this and that, little things. Then she wrote back and wanted a copy ot the letter that a doctor wrote for me 9 years ago 'authorizing" a service dog for my situation. At this point, I told her, "Respectfully ma'am, I am not sending you or anyone else, another thing. You are supposed to be getting me a doctors appointment and you know all you need to know to do that." 3-4 days later I got a call from from them very anxious to schedule another doctors appointment. I said okay, when and with whom. She then named the very same doctor who refused to see me because she is 'allergic'. I said so you're going to give me an appointment with the doctor who is allergic to my service dog? Her reply was, "Well it's not that she is allergic, it's just...." Then she FROZE midsentence. There was far more to the story and after I typed it ALL in here, Google explained down at the very bottom UNDER my typing, that I was OVER CHARACTER LIMIT". Suffice to say, if you can afford to go elsewhere, please do...😌”

“Took my stepdaughter there today. Not sure what her experience was. Facilities looked fine, lobby was nice and clean, that's all I saw. But communication is nonexistent if you're not standing inside the building. I tried repeatedly to call and change her appointment. No one ever answered and couldn't leave a message because mailbox was full. I tried calling the number...same number, different extension...for new appointment just to try to speak to someone. No one ever answered, but at least you could leave a message, which would be returned in 48 hours. My wife tried this method and never received a call back. I sat in the lobby over 45 minutes and never heard the phone ring once. They were not that busy, the 2 ladies at the windows received maybe 5 clients during that time. Answer the freaking phone. Take a message and return it. Pathetic.”