Greenbrook Mental Wellness Centers

“I had a very uncomfortable intake experience for a TMS evaluation at this clinic and would not feel comfortable returning. From the beginning, the interaction felt unprofessional and unsettling. The provider stood silently staring in the doorway before introducing herself, then repeatedly made personal comments about my clothing and appearance throughout the visit. Combined with long pauses and extended silence, the overall experience felt very uncomfortable and not like a normal clinical intake. I had already completed multiple screening questionnaires with other staff prior to the appointment, but was asked many of the same questions again without clear explanation or structure. The questioning also lacked clarity (for example, rating depression and anxiety as “mild, moderate, or severe” without context or a scale), which made it difficult to respond accurately. I had to actively request basic details about the process, expectations, and next steps. At several points, the interaction felt disorganized and unclear, and overall did not feel like a structured clinical evaluation...just weird! After the appointment, I reached out to the clinic to express concerns and request a different provider, but did not receive meaningful follow-up. I also received a follow-up call despite requesting not to be contacted further. For context, I am a veteran and have completed structured mental health evaluations through the VA, which were clear, professional, and organized. They approved me for this program. This experience did not reflect any standard of care. Just a creepy 1900s horror film. Needless to say, the same provider called me today even after I asked NOT too! To be candid, aside from one individual I interacted with during this process, several of the staff interactions themselves felt unusually chaotic, needing treatment, and unprofessional, which only increased my discomfort and lack of confidence in continuing treatment there. Based on my experience, I would not recommend this intake process or feel comfortable returning to this provider.”

“Invest in yourself and nuture your mental health. You and your loved ones will be glad you did. The care I have been receiving over 2+ years has been consistent and methodical in treating severe depression/PTSD/suicidal. I had a long history with counseling, antidepressants, but never envisioned my circumstances would get so bad that I would admit myself to the hospital to try to survive. I continue to see my talk therapist and psychiatrist for medicines but now in addition, I received TMS for 90 days and I continue to do Spravato weekly. I appreciate the environment they provide and the regular check ins they make during your treatment. There were a few times when the nurse actually stayed and talked to help me overcome an unexpected mood change. I believe wholeheartedly that Greenbrook can help you too. Big shout out to Dr Deol and Dr Ram for their time taken to listen and talk to me at every session. The time they invested hearing me and offering feedback keeps me coming back because I am improving and growing. Thank you to the technicians as well I would say your names but I don't know them.”

“I really want to rate the clinic higher - the office space is lovely, Dr Grammer is kind, and when I have access to my treatment, it's absolutely life-saving. HOWEVER gaining access to said treatment in this clinic has been an inconsistent nightmare for months & office management leaves a lot to be desired. I've had treatment canceled because of their clerical errors in filling my prescription for my set weekly appointment; messages are left unanswered, confirmation is inconsistent, and when I'm told "I'll have whomever you're seeking call you" there's never a follow-up call. Attempting to reschedule appointments after a disruption from the winter holidays has caused my depression score to rise almost to where we were when we started this journey last fall - the medicine is effective if you have consistent access to it, unfortunately the way this clinic is managed hasn't done that for me. At least yet.”

“Starting treatment with Greenbrook TMS has drastically improved my quality of life to a level I never thought I could attain. Before starting treatment, I was constantly in and out of short term leave and hospitalizations due to the severity of my treatment resistant depression. I had tried dozens of treatments and had nearly given up hope. Within several weeks of Spravato treatment, I started to feel like myself again. Now I am on a consistent Spravato schedule with the lowest depression symptoms I've had since my diagnosis. I have my life back, and I'm happier and more productive than I thought was possible with my diagnoses. And it's all thanks to the compassionate, dedicated, and knowledgeable staff at Greenbrook. They are so attentive and helpful, making sure I'm always comfortable and well taken care of. Monica has been there for me from the start of my Spravato journey, and she had truly made this a safe space for me to heal and be vulnerable. I'm truly grateful for the whole team. Thank you.”