Greenbrook Mental Wellness Centers

“If you have the option of going anywhere else for this therapy, do not go here. I was a patient here in Fall of 2024. The person providing the therapy and the physician were both fantastic, the billing department is horrible. I was told prior to therapy start that it would be completely covered by their staff. This was not true, but they never attempted to bill me at all until October of 2025, over a year after therapy had begun. This statement was laden with it being severely overdue and threatened with collections, even though my account statement shows the only attempt at billing is October 2025. I called the office to speak to someone, I was told I had to fill out a form on the website and someone would contact me. Nobody ever contacted me back. Absolutely horrible billing practices - find somewhere else because you'll never be able to contact them to work out a payment plan or discuss why you were mislead.”

“EDIT: The staff has changed since my last treatment course, and I can now highly recommend this location. The Bloomfield Hills location was a more enjoyable and attentive experience. Dearborn is fine, staff is frustratingly slow and disorganized at times.”

“PS - I just tried calling to change an appointment time and was routed to an answering service that made me answer a ton of personal information, then told me all they could do was take a message. So the number listed online is not directly to the office and the hours listed are also wrong. :/ Not a good experience at all so far. Unsure so far how I feel about this clinic. I had my first TMS appointment yesterday and it was very unorganized. Rang the bell on the door twice, waited 15 minutes, someone else came in and rang the bell and they came to get her right away. I was taken back with that patient and waited while watching her get her Spravato, which was a bit odd. I was then taken to the TMS room, where a male tech didn't acknowledge me or introduce himself. The first lady had to come back in and introduce him to me. The doctor came in and didn't really say hi or explain what was going to happen, just started working on my head with whatever he was doing. I felt awkward and the whole thing felt disorganized/impersonal. I only knew about side effects because I asked before I left - otherwise I would never have been told symptoms could get worse before better. Good thing I asked questions because the whole thing was very detached and quiet - makes me nervous to continue this every day for weeks. Hopefully it gets better!”

“Place is a joke! Cancel’s appointments the day of claiming that medication’s can’t be filled last minute after people arranged and pay babysitters for appointments. Seeing as you cannot drive yourself I also had to cancel my ride there and home and my $40 is not refundable for my babysitter. You would think when dealing with the medically complex the most depressed that having your medication in stock would be their top priority, but clearly it’s not they don’t care about their patients”