Greater Atlanta Family Healthcare: Dr. Dorothy White-Williams and Dr. Joyce R. Lewis

“I have been a patient of this practice since I was prepubescent—literally growing up under their care into adulthood. That history is exactly why this review is so disappointing to have to write. Unfortunately, my recent experiences have been the complete opposite of the care and professionalism I once associated with this office. This is now the second time I have encountered unprofessional, dismissive, and condescending behavior from the office manager, Samantha, while simply trying to schedule necessary appointments. After a previous interaction, I was so uncomfortable that I avoided contacting the office for months. I even submitted a written request asking that my interactions with this individual be limited. Despite that, I was again required to deal with her and was spoken to in a way that felt belittling, dismissed when I expressed discomfort, and ultimately denied the ability to schedule my appointment. At one point, I was even told that no other staff member was authorized to assist me, which effectively blocked my access to care—not only for myself, but also for my child. It is deeply concerning to feel like your access to healthcare depends on the attitude or discretion of one staff member. Patients should never feel discouraged or prevented from receiving care due to unprofessional conduct. I truly hope the practice takes this seriously, because long-standing patients like myself should not feel pushed away after years of trust.”

“Every visit puts a smile on my face. The staff is very kind and considerate of my needs, practices excellent customer service, and responds in a timely manner! Not to mention the ease of scheduling appointments. I would highly recommend this practice to any individual or family in need of care for all ages. I literally feel like family!”

“Dr. Dorothy White-Williams is the best and I have been going for about 15yrs. The nurses and staff are great and the one time I saw Dr. Lewis she was great as well.”

“This office has been treating me and my kids for several years. We love coming to see our Doctor (DrJoyce Lewis) she takes care of us. Her staff is wonderful always friendly and answer all questions office is always nice. Thank you so much Greater Atlanta Family Healthcare office”