Graceland Psychiatry and TMS Center - Northeast Clinic

“Dr. Popoola has truly been a blessing to me and my family. For more than five years, he has consistently taken the time to listen to my concerns, answer my questions, and provide thoughtful, valuable guidance. His compassionate approach and genuine care have made a significant difference in my life. I am sincerely grateful for the outstanding care he has provided and highly recommend him to anyone seeking a psychiatrist who truly cares about his patients.”

“I deeply value my psychiatrist, Raquel, and the providers in this office. They deserve an overwhelmingly 5+ stars.The care I’ve received from them has been excellent, compassionate, and consistent. I love this practice because of the trust I’ve built with my provider. That said, the front office administrative process is severely lacking. Administrative breakdown in healthcare, especially psych, is not a small thing. It directly impacts stability and can completely dysregulate me every time I have to call and request a refill. Then they submit it, but they never let me know or they don’t provide any update to the questions they seem to have had with regard to my treatment. Every 30 days I must request a medication refill. Sadly, I have to mentally prepare myself in the morning to handle this office appropriately. Without fail, I am told someone will submit it, send it for review, or call me back with an update. I rarely receive follow-up. I often have to call multiple times to ensure my prescription is processed. There is no clear communication, no confirmation, and no accountability. For a psychiatric practice, where medication continuity is critical, this level of administrative disorganization is unacceptable. Patients seeking mental health support should not have to chase their own medication refills or wonder whether communication has actually reached the provider. I have left voicemails for the office manager in the past and have received no response. The providers here are excellent and they truly care about your mental health and overall condition. Raquel is like family to me. The front office operations, however, are undermining the quality of care by failing in basic communication and follow-through. I sincerely hope leadership addresses this, because the clinical team deserves administrative support that matches the level of care they provide.”

“I wanted to follow up regarding my previous concerns and share an updated experience. After speaking with Kim, who took the time to listen and address the situation, we were able to successfully have my husband seen by Dr. Femi Popoola. I truly appreciate the effort made to resolve the issue and ensure he received care. I am grateful that the office acknowledged the scheduling difficulties and phone communication problems and is taking steps to improve both the scheduling process and front desk etiquette. That level of accountability means a lot to patients who are simply trying to access care. Thank you for working with us and for making the situation right. We hope future patients will benefit from the improvements being put in place. Previous Review: "I wish I could give this place negative stars. This review is based entirely on the scheduling and front desk experience — we never even got the chance to see a physician. This was the second time I scheduled an appointment for my husband. The first appointment was canceled without a phone call; they only sent an email. After that, I spent about 20 minutes on the phone to reschedule and was finally able to book an in-person visit at a location much farther from us. It was inconvenient, but we were willing to do it so he could be seen. Then, the day before the appointment, about 10–15 minutes before the office closed, they left a voicemail canceling it. Not only that, they also scheduled an 8:00 AM appointment at the Westover Hills location without our knowledge. We were completely confused about what was going on. I would save your time and look elsewhere. It should not be this difficult to simply attend a scheduled appointment. The only person who showed any competence was Josh, the office manager — but even he was unable to get my husband seen. We will not recommend this place until the scheduling process is improved."”

“Dr Taiwo Okubanjo has helped me some much. He’s put me on the correct medication and is genuinely concerned for my well being. He’s given me direction and advice on how to avoid certain triggers. I thank God I found him..”