Glenwood Behavioral Health Hospital

“This place is an absolute hell hole!! I was transferred here from a hospital with no beds and was there for 6 days. The only way I got released is because my family fought day in and day out for me. There is absolutely zero communication whatsoever. While being there I was traumatized by the way the staff treated patients and was also harassed my a male patient and told staff but I was punished and sent to my room. If family tried to call no one would pick up the phone. I was withheld my medication for 3 days and when I finally got it it was the wrong dose. There is absolutely no treatment for the patients and we are pretty much forced to hide how we feel and lie about it to be able to be released. Dr. Fred should not be a dr there. His conversations with his patients are one sided and you have zero input in your treatment. He wouldn’t even tell me when I had a probable discharge date. Do not go here or send anyone here. This place needs shut down asap!!”

“If I could give zero stars I would. This facility is a literal hell hole. Most of the staff are incompetent, rude and liars. They place people who are super hostile and violent in the same unit with people who are not. My stay was traumatic, I saw so many horrible things I wish I hadn’t and even had a patient tackled into me which made me hit my head against the wall. The facility is dirty and black mold is in most of the showers. Group is a joke that doesn’t help with our problems at all but you have to go to them so you aren’t kept longer. We also had to wear beacons like prisoners. I felt very unsafe and was constantly on edge. I only found out my discharge date because of my social worker. Go here if you want to get worse, not better.”

“They didnt give my daughter her meds on time, most the staff is rude and just act as a body to fill a position. No one answers the phone and when they do they don't give messages to the patients. If you dont have have to go here I wouldn't. They stopped asking for the patient code when you called the floor, my daughter's bracelet that they put on all patient's not the medical id but something that helps either keep track of them came off her told staff 2xs it came off never was put back on. I will say the staff WILL was great! He was nice and understanding and didnt make her feel like he was just there for the money. Edit to say I did make a formal complaint with the nurse manager of Floor 300.”

“I was admitted to Glenwood on a 72 hour hold. For reference I am 18 years old. When I arrived at this facility, I was given some papers to sign, and nobody really explained what I was signing. One of the papers had my mother’s ex husband as my emergency contact, who I have not spoken to since 2022 because my mother has a protection order against him, and he has never been my emergency contact as I was not in a psychiatric facility until months after the protection order was in place. After I was given the paper, I was left unattended in the room for over an hour and a half. I was there because I was in an active psychotic episode and I was going to hurt myself. I knocked on the window to try and go to the bathroom more than 5 times over the course of 45 minutes, and nobody heard me because they had their AirPods in. Once somebody finally let me go to the bathroom, I then had to knock 3 times with multiple minute intervals for someone to even hear me to let me back in the room. I was placed on the 300 unit. The next day I was switched to the 400 unit. That same day I participated in self injurious behavior, 4 separate times, which none of the staff even noticed. I also attempted to kill myself by wrapping my blanket around my neck, and I was on the verge of passing out when I felt something spiritually telling me to let go of the blanket. I was coughing and breathing very heavily, and not a single time during this 15 or more minute time did anyone come to check on me. And they are supposed to do checks at the longest every 15 minutes. Nobody even knew this happened until I came out of my room and told a nurse. That same day an older woman who was also a patient flashed everyone by showing her breasts and I am pretty sure staff didn’t even know about that either. A few days later, I was out in the main area at night time waiting for a staff member to talk to me, while I was left alone with a male patient. I am a female for reference. The male patient had his genitals exposed and was actively touching himself. I turned my head because obviously I don’t want to see that. Finally a nurse came back out onto the unit and told him to go to his room if he was going to do that. Another thing that happened this same admission is I was asleep in my room, when I was awoken by somebody touching my backside. I turned over and my door was open and an older male patient was actively touching me on my behind. This male patient was a 1:1 by the way, and it was about a minute before his staff even came in the room and told him to leave. Every time I patient got upset or even a little loud, their first line of defense is an injection of Haldol into the patient. Not to mention the doctor. The doctor that saw me tried to diagnose me with Bipolar 1 with a depressive episode. First of all, the only reason I was in this facility is because I stopped taking Ziprazidone which was prescribed to me by my outpatient psychiatrist. The first thing this doctor said to me was listing off three different antipsychotics one of which I have already tried in the past that did not work. I told him he was absolutely not changing my medication and I will resume taking my Ziprazidone in a couple of days. I left the room with him and then a nurse came into the room I was in with three pills that I do not take. She said they was Abilify and Zoloft. I never even signed a paper that gave them permission to give me these medications. I only signed off on Vistril, Intuniv, Ziprasidone, and Olanzapine. I was not once given my Vitamin D supplement, Zyrtec, and they refused to give me Focalin which I am prescribed my my outpatient provider. They told me if I did not take these medications that they told me I have to take I will be court ordered to take them.”