Frontier Health - Bristol Behavioral Health Services

“I count 7-8 receptionists every time I am there and 1 is usually checking people in and the others are usually talking, spinning in their chair eating etc so why can No one ever answer the phone or return any of my calls. I have to drive down there between my hectic schedule for them to tell me I need to call. They aren’t knowledgeable or trained enough to help the people who need it most or are in severe mental health crisis. I have found better suggestions from google than I have from a specific therapist her. The person that handles the medicine part is not very knowledgeable either. They made my kids very sick the way they handled medication adjustments. It’s so disheartening because mental health help is desperately needed in this area !!”

“This review is for Susie the operator. I have autism PTSD and major depressive disorder. I was needing to speak to a receptionist because being autistic I like to go through the same people, I know their demeanors and I know they're going to treat me fair and they're not going to wind up causing me to have autistic meltdowns and adverse reactions. I finally got to speak to Callie and I was a huge mess. I tried calling back to get this operators identification and she kept refusing my calls. I left a message and then I had to *67 and hide my number. She answered and she told me her name was Susie and I asked her if she's the one that I just had difficulties with. Then tried to justify her behavior with more poor behavior. I hung up and called back to get the receptionist direct line so I won't have to go through the operator anymore. So instead of answering the phone and asking me what I need she just automatically assumed what I needed and kept trying to connect me to to the receptionist but I had a different request. I told her I cannot hold and she said you're going to have to hold to talk to Callie and I said I'm trying to get the direct number instead of being transferred and all she wanted to do was scream at me and scream over top of me. You cannot behave this way to behavioral health clients. It is wildly unprofessional. When I call back to get her name she was not remorseful she doubled down saying I'll show them where you called so many times and tried to justify her inappropriate behavior and then she further committed inappropriate behavior by threatening my services. I have mental health and developmental disabilities your behavior provoked my disabilities and now you're threatening my services because of my behavior that you provoked? Like I said whenever we were getting off the phone. In no world is your behavior appropriate or justified. You are working with clients with Behavioral Health and whenever they are struggling you are supposed to de-escalate and not escalate them you definitely should not be screaming at an autistic individual it doesn't matter if you don't know my diagnosis you should not be screaming at any client. You should not be threatening a client services and trying to report them because of your inappropriate behavior. This is why I go through that one receptionist. This is why us autistic people like dealing with the same person over and over and I was just trying to get the direct line so I wouldn't have to deal with this operator anymore. I deal with this receptionist because she's always calm she's de-escalating she's not going to be provocative and triggering my symptoms. If Susie is part of your crisis team because I understand that if I call your number and I hit zero I speak to someone with crisis. She should not be a crisis worker especially because I call in all the time and I am not about to deal with her behaviors towards me and her bias and her animosity. I have been utilizing Frontier Health crisis line every time I have been needing to get de-escalated but now I'm scared to hit 0. I do not call 988 anymore because I have experienced these behaviors like Suzie. No care no compassion they just asked me are you going to harm yourself or not we have other people that we have to get to. I said I just need somebody to talk to and be de-escalated it and she said we do not have time for that. So I used the Frontier Health crisis line. Now I'm really scared to use it and in my times of need it has helped save me. Stop screaming at clients and stop threatening their services because you're inappropriate behavior provoked them. You say you want to report how many times I called I wouldn't have had to call that many times if you wouldn't assume my needs because I had other needs than what was originally communicated. Do better Susie. People treating me this way is why I have PTSD. All other staff have been magnificent and I have grown so much under treatment. Thank you so much for helping me grow and be a better version of myself 🖤”

“Not equipped to handle any significant issues. Medication person isn’t knowledgeable enough about serious side effects. It is very hard to get medication and information. This area is in desperate need of an effective, helpful, and more knowledgeable center.”

“Not concerned for children when it comes to keeping there medication in there body concestantly. Call many times in one day to keep the order of perscirbed medication, it is good to get my meds and my child's meds on same day, in our budget. They do not care about budgets or consistent care.”