Franco Counseling Associates PC

“I cannot say enough great things about Franco Psychological Associates. I’ve been coming to this office for over two years, and my experience has been nothing short of life-changing. The entire team is compassionate and dedicated to helping their clients grow and heal. My therapist, Eric, has been an incredible support and constantly provides insightful, knowledgeable and empathetic care. Every session has been a safe space for breakdowns and break throughs. The office itself is calming, and scheduling is always seamless. If you’re looking for a phenomenal therapist, I can’t recommend Franco Psychological Associates enough. They have been such an anchor for me, and I am beyond grateful for the care I receive here.”

“The receptionists are very kind and are very capable of looking up your insurance to see if they accept it. My psychologist is very helpful. They provide a neutral perspective to all of my problems and interpersonal relationships. Been seeing them for some time and I always feel better and more collected after a session. Very professional. They have a cozy waiting room.”

“In my experience, the therapists and clinical director Rebekah Feeser and manager Eric Fringer soley care about creating children/parents to be dependent on them so that they can collect weekly/monthly paychecks. It feels as though money is their only driving factor and not actually helping children. If it wasn't all about the money then I would have to assume the therapists are not educated or trained enough to truly know the needs of their child patients- and they would also not be afraid to recommend or refer clients to therapist with actual experience in handling matters outside of their level. I have personally seen my children suffer and regress while being treated by this office. Not to mention the complete lack of respect, professionalism and ethical behavior related to when a parent brings issues to their attention. Based off of personal experience I would never recommend this practice. I believe change, process and client care all start at the top- and the Clinical Director and Manager- Rebekah Feeser and Eric Fringer have shown very poor quality to the Mental Health Community. If you are looking for a child therapist- Please look for someone who truly cares, has compassion and does not look at your child as a paycheck by creating co-dependents for their entire childhood using scare tactics and self-doubt. Children endure enough already; they deserve to have a support system they can trust.”

“Scheduled visit Oct 18 @ 0900. $180.92 copay, no problem. Within the first 5 minutes it was decided the therapist i was seeing had a conflict of interest and could not see me (the conflict of interest is that he is the therapist for someone very close to me). I was told I would be issued a full refund, but it couldn't be issued right then and there back to my credit card. no problem. I get a call a few days later to inform me that they only have a single person that knows how to use the credit card terminal, and she had a med. emergency, so no one knew how to issue me a refund. The charge posted to my card and refund 'not possible' i was told, so they were sending me a check. I've not received this check or so much as spoken to another human being about this, I've called many times, left many messages, all without any form of answer. I don't need the 180.92 copay back to live, but it's the principle of the matter. How does a business have a single point of failure for billing matters - such a lack of contingency is a red flag for questionable business practices, truly continuity isn't a care here. EDIT 20241121 I did receive my refund via check format after leaving messages on their answering machine and calling the therapist I had seen for 5 minutes. That doesn't constitute changing this review to be any favorable. I had to still chase you for my money.”