Family Supportive Services of Northern Michigan

“Our family has been working with Family Supportive Services Of Northern Michigan for about three years now and we couldn’t ask for better people to help us with some tough things we’re going through. Jessica and Rose are two of the therapist that we’ve worked with and they are absolutely amazing and have had a huge impact in helping us accomplish goals as we move through some unfortunate things we’re dealing with. Their receptionist is always well pleasant, and always very attentive and helping us schedule appointments. I would highly recommend them!! I would give them 1000 stars if I could!”

“F.s.s has been amazing, I have been working with Barb for a year and a half now, and she has been amazing. The office is clean and welcoming and friendly, Kayla is an absolute doll at the front desk. I recommend family supportive services to my friends all the time, or others that are looking for counselling services. They are flexible, friendly and kind, and I am not a person who ever wanted to talk about my problems. I have come a long way, and continue to grow. F.s.s. will always be a safe place for me and i appreciate them more than i coukd ever say.”

“Zero stars. Receptionist lied about being in-network with insurance at the beginning of year, “Oh we just started taking Priority Health, so we’re able to bill them for you now.” Nothing was mentioned about not YET being in network. I wouldn’t have scheduled. Receive statement that said “services were denied”. Called insurance and they said “services are covered ask provider to rebill”. Call back to find out, “Yeah we don’t take Priority currently. We’re waiting for our contract to finalize.” This place is a joke. Had been forced to switch therapists within the building due to knowingly having a conflict of interest, several months back. That should have been my first warning. Just get put on a waitlist at a better facility, it’s worth it.”

“I've only been going there for a little while, but I like it. My therapist is very nice and attentive and despite the confusion with the covid pandemic she was okay doing phone calls and even told me that I could call her personal line (still a business cell I think?) if I needed anything. That alone was a huge weight off my shoulders. I haven't had to call her outside of our scheduled times but just knowing she was there for me if I needed it was awesome!”