Families, Inc. Counseling Services

“I haven’t directly worked with your organization but want to compliment one of your therapists. Justin Keathley has been such a kind therapist, and I’m genuinely grateful for the care and support he provides. From the very beginning, Justin created a space that feels safe, grounded, and judgment-free. He listens deeply, asks thoughtful questions, and has a remarkable ability to help you feel understood without ever feeling rushed or minimized. What sets Justin apart is his balance of compassion and practicality. His approach is thoughtful, insightful, and tailored, not one-size-fits-all. I’ve gained clarity, emotional awareness, and practical strategies that I continue to use outside of sessions. Justin is professional, empathetic, and deeply skilled at what he does. I trust him and would highly recommend him to anyone seeking meaningful, supportive, and effective therapy.”

“0 stars. A bunch of ladies with big ego and no communication skills. Super sensitive and no cooperative at all. I was scheduled to take an autism test months in advance, and when I showed up was told that I would not be getting an autism test. Called back about a month later to find out why I was not given this test, even though that’s what it was initially scheduled for and not a single soul could give me any information regarding my appointment or why I was not given a test. Kept trying to refer me to their records department, who surprise surprise NEVER answers Or return any phone calls. I’ve left several messages and I live three hours away and they’re taking advantage of my distance from them to not serve me properly. Everybody here needs to be fired”

“I wish I could give it a negative star. This place is horrible. My daughter was seen by a therapist named Debbie. She kept changing appt times without notification. Would refuse to see my daughter when she did come to her appts, claiming they had been changed to the next week, then the next week, then the next. She lied on paperwork about my daughter's diagnosis and her ability to interact with public. My daughter has severe social anxiety, schizophrenia, ADHD, PTSD, and Bipolar. Don't use the Jonesboro office and stay far away from Debbie.”

“Be warned, this place is unprofessional to the point of being dangerous with anyone trying to improve their mental health. I began having panic attacks (not that they cared) at the thought of my appointments. I had one "therapist" who spent our time telling me her problems. I had another who didn't have the right time for our appointment, I showed up when she told me and she had shown up an hour earlier. I was told I had missed the appointment and a letter had already been sent out dismissing me from their services. Letter came in mail, but when I called to talk to my dr. about it he had no idea what I was talking about since I was still in their system . She had sent it out on her own, just playing mind games with me. My case worker told me if it was up to her, people like me who reschedule appointments (even once) would be dismissed from care. Doesn't matter why (I rescheduled 2 appointments when the kids and I got sick during flu season) because they don't get paid if we can't make it and that's not fair to them. Also told me we weren't going to set up any treatment goals because the first one I'd set (feel better) had been achieved through medication. (It hadn't.) I've had them call the morning of an appointment to make sure I'd be there and then they'd not show up. I only started feeling better once I decided to stop going. And that's sad. In the end I was worse off mentally and emotionally than when I first walked through their doors.”