Endeavor Health Specialty Care - Buffalo Grove on McHenry Road

“i was surprised when i saw the low ratings. i think it might be a case of too few satisfied patients taking the time to express it, so we're only seeing the unhappy folks. we don't really know WHY they're unhappy folks, so there's no telling how reasonable their complaints are. those complaints are not an accurate reflection of my own visits. i am an established patient and have never had negative experience with any of the staff... quite the contrary. the building seems full of helpful professionals doing good work.”

“I was surprised with 3 different bills for the same visit, inconsistent with the statement balance. When I tried contacting them (TWICE) to discuss this discrepancy, I was put on hold by a machine and was shortly told no one can assist me (calls made between 12-4PM). After leaving a polite message with information and a callback number, no call was received from them. Now I am stuck with questions and left with nothing but discrepancies and a due date. Some of the worst service I have seen. I will not be coming back, nor recommending anyone to this location.”

“I recently left the practice after years as a patient. Its management did not respond to several calls and messages for the doctor I was seeing. Then the practice manager blamed it on my voicemail being full. Every patient is asked to provide cell phone and other numbers in addition to a main number. Did they try to use that information? Of course not. It's easier to blame the patient when they don't follow up properly. I don't trust NCH with my healthcare.”

“The absolute worst front office staff of any medical practice. The doctors are good, but when you factor in the bad attitudes, lack of follow through, communication, and disrespectful responses of the front office staff it’s not worth it. Had to call three times to get blood work transferred to another physician so that I could get my prescription refilled, no I’m sorry, no we’ll do it now, just attitude from the front office staff like I’m asking them to go above and beyond for me. Still waiting to see if they transfer those results.”