Endeavor Health Behavioral Health - North Plainfield on 127th Street

“UPDATE: I filed a complaint with the patient advocacy department. They allegedly conducted an investigation, but did not contact the unaffiliated health professional who was with me and witnessed everything. So, the quality of that investigation is suspect to say the least. They refused any appeal process, and more importantly, they also refused to provide the contact information of the appropriate licensing agency. This organization is not interested in protecting its patients or advocating for quality healthcare - they are interested in billing you/your insurance as often as possible for the least amount of work possible. Truly a sad state of affairs. If access to your medication is important to you, then look elsewhere. Linden Oaks has a policy not to assist patients who are struggling to locate a pharmacy that is able to fill a necessary prescription. They will spend more time explaining why it is not their responsibility to make sure that patients can access the medications they themselves are prescribing than it would take for them to actually just help the patient who is desperately seeking assistance. If you point out how dangerous it is to consistently have major interruptions with your medication access, these providers will drop you as a patient without notice. Despite the fact that an unaffiliated medical professional witnessed this facility's misconduct, this facility still made false and slanderous statements instead of accepting responsibility and implementing change to protect patients. Truly a disappointment. Since switching care, I have not once had any issues obtaining my medications. If this facility has told you it is your fault that you cannot access your medications, just know, they are wrong. You are being gaslit and should seek care elsewhere.”

“I genuinely had a good experience, and learned a lot. I do believe they should teach patients more about the technical aspects of mental health recovery, as the process is as much in the hands of the patient as it is in the health professional.”

“For reference I only have experience with the adult mental health PHP/IOP programs here, so I can't speak on every aspect of Linden Oaks. The staff here was wonderful! Everyone was very kind and made a very big effort to get to know you. I felt like I was heard and had a big say in my own care plan. Sometimes with mental health programs they make you feel like you have no real say in your own care plan, but every single behavioral health associate, therapist, and psychiatrist I worked with were so helpful in my recovery. They are a huge reason why I am doing much better today! Recovery looks different for everyone, but I truly do believe that they are a good choice!”

“I'm so grateful to have Dr. Jamison as my Psychiatrist! He's easy going, so easy to talk to, and never judges anything I have to say. He deals with my ups and downs, my highs and my lows by any means. But trying to get in contact with this office is unbearable. Half the time no one answers, and it takes them 4-7 days to get back to something I wanted addressed within 24 hours. I work in a doctors office and I could not imagine not responding to my patients that call the same day. I just feel like they don't care about their patients as much as the providers do. I love Dr. J, but I hate dealing with his staff.”