Endeavor Health Behavioral Health - Deerfield

“My experience with the Deerfield Behavioral Health program was extremely concerning, particularly toward the end of my child’s treatment. As the primary parent actively coordinating care, transportation, and communication, I made consistent efforts to support my child’s participation in the program. However, there was a noticeable breakdown in communication and support from staff during critical moments of escalation. Toward the end, the tone and approach toward both myself and my child shifted significantly. I no longer felt supported as a parent seeking help, and communication became limited and misaligned. Concerns I raised—including safety issues—did not result in clear or actionable guidance. Instead of a collaborative, therapeutic approach, interactions began to feel more reactive and less focused on supporting my child’s mental health needs. Ultimately, my child was discharged without what I believe was appropriate coordination or transition planning. Families deserve clear communication, support, and partnership—especially during high-risk situations. That was not my experience here.”

“I normally do not write reviews but I feel compelled to share my experience here to warn other patients about this place and their practices. After prescribing me without informed consent their risky and mind-altering meds, including SSRIs, antidepressants and benzodiazepines, I suffered dangerous involuntary intoxication whereby I developed insomnia, akathisia and metabolic damage. I was tricked by these reckless and corrupt psychiatrists and addicted to these substances without even knowing it.”

“I'm so frustrated! 1 star is to high for the service that me or little person can give. I have a teen ager who needed to see the doctor. Every time we made a in person appointment right before the appointment it changed to a virtual appointment which was ok. However this last time I made an appointment I was notified a couple days before the appointment that the doctor went on leave and we would have to see another doctor. I do understand that life happens and may throw a curve ball. So I made an appointment for my daughter to see another doctor a day after see was suppose to see her doctor. I made the appointment time for 11:00. We put our life on hold waiting for a call after 30 minutes I tried to call the office I waited on the phone for a total of 46 minutes before anyone answered. I was told that the appointment was changed to 3:00 instead of 11:00! I was told that in the notes that a message was left on my phone and also left in the teen portal. No one has ever said anything to me about a teen portal and I never got a message on my phone! The number was checked to make sure it was the right number and it was the right number. This was so unprofessional, frustrating, and stressful! A person's mental health is very important and when it treated like it is not that's a huge problem!”

“Horribly useless program. Very unsafe if your child is even a slight run risk- they allow the children to just walk down to the cars once the program ends unsupervised instead of checking that a parent/ assigned pick up person has arrived. Rochelle is terrible, she will promise to do all these things for you and your child and then never follows through. I was promised an appointment with their psychiatrist since my child's meds were running out, she never made one. She promised to get a form signed for insurance and never did even after several calls and emails to her. If you want your child to get help I suggest going somewhere else.”