Duke Behavioral Health North Pavilion

“While I would give a 5 Star review if it's just about the actual psychiatrists working there, the fact that the actual office main phone line for said psychiatry building never lets me speak to a actual person whenever I call and gives me an machine that just repeats the same automated response which goes along the lines of 'go to your Duke MyChart account for your problems' when it can take up to at least Three business days for someone to respond on Duke MyChart, not to mention the fact that the whole point of having actual office phone number is for people to be able to call them so they can talk to actual person. If the people at the desk aren't going to bother to pick up the phone then they should just remove the phone number from the Internet and get rid of their main office phone all together. So long story short the extremely poor service (never actually letting me talk to someone on the phone) provided by the people at the main office desk whenever I try and call them; makes it feel like the going to this psychiatry office might not be worth it despite them actually having really good psychiatrists. I am going to give this place try for little while longer before I try looking for somewhere else to get my psychiatric needs taken care of. Hopefully they get their main office desk workers to actually pick up the phone or at the very least let me leave a message on their answering machine with them actually getting back to me. Because I like my current psychiatrist but the service from the people Manning the main office desk which he works out of is severely lacking as far I am concerned.”

“RE: Provider Marisa Smith: I'd have happily given her 10 stars; unil now. I had considered her a caring provider. One of the rare ones that allow their clients to participate in their own care, listens not hears, asks valuable & thought-provoking questions. At my last appointment, I got very upset; our opinion regarding the next step in my tx were in contrast. I abruptly ended the session in frustration. Next? I get a call from administrative staff that I am being handed off to another clinician...then lied about the reasoning until I called her on it. Relationships of all kinds can be ended by either party. Those words should have come from her. Extremely unprofessional. I've never experienced such passiveness from anyone in my 40 years of doing this dance. It's like your spouse's best friend letting you know youre being divorced. All respect & trust vanished.”

“In the past, this clinic was wonderful. Around 2016/2017 I received care from very compassionate professionals who seemed to love their work. However, this is not the case anymore. The clinic is shifting from long term care to short term care. This decision is coming from people up top who have no involvement in your care. If you will need therapy longer than a few months, just go somewhere else. Employee moral could not be any lower.”

“This place is a godsend. They have a variety of doctors that can help you with whatever problem you are having. My doctor in particular is very awesome. For the following reasons: 1. He talks to me on basically a equal level. 2. He always says what he suggests we try as part of my therapy plan, but he then asks me if I would like to try it. This is important because by giving me the choice instead of lording over me, it makes it more likely that I will try it with an open mind. 3. He's really super nice to me. 4. He's not judgemental of the things that I tell him about. He just asks if that's working for me. Oftentimes we find out it isn't and he suggests an alternative idea in that regard. Your experience may be different depending upon the physician you get but they have a variety of new and seasoned professionals there to help you with your life goals.”