Drop N Swap Psychiatry: Kendra Butler, PMHNP-BC

“I came to this practice specifically seeking integrated therapy and medication management, which their website and scheduler confirmed was available — and that Asia handled both. My intake paperwork reflected that. During the assessment, I was asked to revisit past traumas and go through my full medication history in detail. At the end, I was told therapy is not regularly offered, and despite my history showing that an entire class of antidepressants had not worked for me, Asia said she would prescribe within that same class because “she didn’t know me.” No prior medical records were requested. The GeneSight test advertised on their site was never mentioned or offered. Instead, I was sent home with a self-administered ADHD assessment to diagnose myself. Had I known therapy wasn’t available, I would have canceled before the appointment — not after reliving my trauma. I completed the take-home test and returned it as requested, then canceled my follow-up because I no longer felt safe or respected in this care relationship. Asia followed up about the cancellation, so I asked about my results. She said she could still provide them — but six days later, after I followed up on June 8th, I was told she’d send them “when she got around to it.” Those results were already part of a scheduled appointment I paid for. Withholding them after I canceled felt retaliatory and like a money grab. This experience made an already difficult process feel more discouraging and retraumatizing. Advocate for yourself early — you don’t have to wait to trust your instincts about your care.”

“1000/10 highly recommended! This has by far been my best experience. The staff here is astronomical. They treat you like you actually matter; you are not just a number. In particular, Mrs. Dr. Asia Caldwell is great at what she does. Her patience and professionalism are top tier. From the first moment, the atmosphere of her office is very calming and therapeutic. This is by far my best experience in getting to where I need to be. If you are seeking this type of service, please don’t hesitate. They truly care, and this is your sign to call them TODAY! They go over and beyond to exceed the customers’ expectations.”

“I enjoy coming here. The atmosphere makes you feel right at home. My therapist, Dr. Asia Caldwell, is amazing and I have been able to use certain techniques that I’ve learned in our sessions to manage my grief and stress. I highly recommend this place.”

“This office is awful. They are a scam to the first have the worse office manager that not follow up on important paperwork that needs to be completed properly and not discarded you after they don’t want to complete paperwork right fir your job. Then over charge u in co pay knowing u meet your deductible. Then u have to call a thousand times for then to return money. Nothing Kendra Bulter did was worth it. Not a good place at all”