Dr. Hany Y. Mekhael, MD

“As other commenters have mentioned, the billing department here is lacking significantly and is causing the great clinicians at this office their patients. My family worked with Emma Rinck, NP, and if you choose to go here, I highly recommend her. She listened perfectly, she was kind, she was accessible, she is intelligent and well versed in her field. If Emma were to go to another practice, I would follow her there instantly. It very much breaks my heart and the heart of my kids to have to leave for something that should not be a reason to leave a medical office. I am also upset that I have to give the practice she works for such a low rating for something that she is not associated with. However, current and potential patients need to be aware of the billing office and their methods. They never answer the phone, but often referred to me being inaccessible as they called on a weekday in mid afternoon. I also responded when I could, even to their threatening emails to pay with all caps. I made payments and payment arrangement for balances that I had addressed months ago. They never collected any co-pay throughout months of services, then threatened to cancel services when I didn’t pay them over $600, that was a complete surprise to me. I had previously made a significant payment to them, that I was told I had to wake up at 7:00 am to make, set my alarm, made the payment on my credit card, and somehow it’s nowhere to be found. There is so much more to this story, but I would just advise patients to read the reviews about the billing department and proceed with extreme caution.”

“Dr. Mekhael has been a kind & compassionate physician to our family for years. Many psychiatrists throw meds at you & move on only to check in every 3 months to satisfy insurance requirements & collect a co-pay. That is NOT how Dr. Mekhael operates. He cares. Truly cares. Not just about the patient, but those interacting with the patient; parents, siblings, caregivers, teachers, etc. Something we’re grateful for is that despite seeking psychiatric assistance from him, he still treats us respectfully, not like we’re “less than” in any way. Mental health may be more socially acceptable nowadays, but there’s still one’s own insecurity when asking for help. Dr. Mekhael creates a comfortable environment in which to open up as well as involving patients in their own plan of care. (Which definitely leads to more positive outcomes in my opinion.) The office is a bit far for our family, but it’s located on a major road & near the hospital so it’s readily accessible. The medical assistants are young, but perhaps I’m just getting old. Front desk staff are quite busy, but efficient. When I call any doctor’s office I absolutely HATE being stuck leaving a voicemail because calls are so rarely returned timely. I’m grateful that’s not the case with Dr. Mekhael’s staff. They consistently respond promptly & address our needs completely. If there’s any uncertainty in my review thus far let me clarify: Dr. Mekhael (and the team that supports him) are HIGHLY RECOMMENDED by our family.”

“I wish that I could give them zero stars. I recently found out that I was taken to collections by this office. Apparently my child was seen by the doctor while he was in the hospital a year ago. They have been sending bills to the wrong address though. I got a notice that my credit went down and that this bill was the cause of it. So I called the office and tried to pay the bill. The woman that worked there was rude and kept accusing me of yelling at her ( I never raised my voice) and being unreasonable (I was asking that they remove the mark from my credit score as an error). I finally gave up when she told me that she wasn't going to help me and just paid the bill. When I called to talk to the office manager, the woman who answered the phone didn't even bother to mute the phone before telling the office that I was rude and was going to be rude to her. The office manager just kept telling me that it wasn't their fault and that billing didn't answer to her, and that since my child was seen in the hospital, it had nothing to do with their office, even though the billing address was THEIR office. I have no idea if the doctor is any good, but the staff sure isn't.”

“Ms Allor has been a blessing to my son’s health and our family as a whole. She is quick to respond to concerns, listens patiently and without judgement, and did not give up on my son when things felt hopeless. Her knowledge in mental health, specifically pediatrics, is vast and I have felt very comfortable having her care for my son. Obtaining refills is a seamless process and usually issues only occur at the pharmacy or insurance level. She is also personable and easy to get along with, which makes seeing your provider enjoyable. We are so grateful for Ms. Allor. The office is easy to find and the staff is welcoming.”