Covington Behavioral Health

“I don’t typically leave negative reviews because I understand how much they can impact a business. I usually only post when I’ve had a positive experience. However, this situation has me here hoping I can get answers even though I see they only respond to good reviews. My family member’s dentures went missing while under your care. When she first asked about them, she was told they would look for them but that she had come in with them. She later told me she stopped asking because the nurses seemed aggravated when she brought it up, and she didn’t want to be a bother. That’s when I got involved. I called multiple times and left messages but did not receive return calls. The day before discharge, I pushed harder for answers and felt like I was being given the runaround. I asked for some form of verification—anything that could clearly show whether she had them at intake or not—but nothing was provided. She has personally checked all of her belongings and bedding, and the dentures are not there. At this point, there has been no clear answer, no accountability, and no resolution. She was discharged and I’m sure I will not get a call back and we will get stuck with this unexpected cost of replacing something she did not lose. I have made every effort to handle this directly and give the facility the opportunity to make it right. Unfortunately, that has not happened. Dentures are not a small item—they are essential for comfort, health, and dignity. I hope this review encourages better communication, documentation, and accountability so this does not happen to someone else.”

“I went here for 7days a year ago and it was very good and nice in side nice staff I was in unit d. And they cared for us and let us watch movies and we all just got along with each other in there it felt like I had a real family for that one time and now im up thinking about how are my friends doing that was in there and how is the staff. The staff were very nice, but especially ms Kia She let us have fun as long as we did the right thing and thought us things. Love u guys. From: Layla rue”

“Wow. Truly amazing staff is all I can say. Words cannot express how much this facility changed my son's life. If you're looking for a great facility in Covington please go here.”

“Honestly, this place wasn’t bad. The scenery inside was really pretty, everything was very clean, and it felt like an overall safe environment. The nurses were okay, the dayshift was pretty nice but the night shift was questionable. Here are my suggestions/complaints- Not enough nurses! I wish I had someone to talk to whenever I needed without feeling guilty because they were busy. -More time outside the unit!! -More visitation days -More activities to do inside the unit. Other than that, the place was pretty cool and helpful :))”